I also noticed you have specials listed on your website. Did you decide in favor of this as compare to a new customer free room or floor special/demo/tryout? Your way one is not losing money. I wonder if it still gets people to call you and schedule work? I mean, it's an obvious test the waters situation with a customer, and for you its a potential add on sale kind of situation.
Is there a way to change one’s handle on the forum? When I first joined 11 years ago it I wanted to incorporate ties to some things that Imthoughtndefined me. Now I’m thinking go under my name or perhaps business name.
So a customer calls to have a living room carpet cleaned. We have a 100.00 call out charge + the cleaning charge. Advised that if they wait until the 02nd Jan it will only be the cleaning charge. No they wanted it done today. Must have more money than sense.