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You THIEF!!!

Todd the Cleaner

Todd Cottino
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I got a call last night from the daughter of a lady that I gave an estimate to the other day. I booked the job to be done this upcoming Monday. It's 800 square feet of tile and grout throughout the house to be cleaned and sealed. I gave a price of $400 to clean and $200 to seal to which the customers (husband and wife) agreed to without hesitation.

So last night I get a call from the daughter accusing me of being a dishonest thief that was taking advantage of a senior couple. We talked for about 2o minutes as I explained the process. Finally getting tired of listening to her I told her to call around and get some other estimates and that I would cancel her mothers job. All of the sudden she says "no, my mother wants the job done". I asked her what she wanted to do and she replied she would call me tomorrow. I again told her to please let me know ASAP what she wanted to do as I would not hold the appointment after today without a committment to do the work.

Grrrr.
 
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Ryankettering

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I got a call last night from the daughter of a lady that I gave an estimate to the other day. I booked the job to be done this upcoming Monday. It's 800 square feet of tile and grout throughout the house to be cleaned and sealed. I gave a price of $400 to clean and $200 to seal to which the customers (husband and wife) agreed to without hesitation.

So last night I get a call from the daughter accusing me of being a dishonest thief that was taking advantage of a senior couple. We talked for about 2o minutes as I explained the process. Finally getting tired of listening to her I told her to call around and get some other estimates and that I would cancel her mothers job. All of the sudden she says "no, my mother wants the job done". I asked her what she wanted to do and she replied she would call me tomorrow. I again told her to please let me know ASAP what she wanted to do as I would not hold the appointment after today without a committment to do the work.

Grrrr.
That's ridiculous. What a pain!
 

Gasoline

EcoTech Carpet Clean: The Green Choice
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And so the daughter can clean the tile floor herself...? I hope you get another job to fill that spot. And make them reschedule.
 

Todd the Cleaner

Todd Cottino
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And so the daughter can clean the tile floor herself...? I hope you get another job to fill that spot. And make them reschedule.
The daughter says the whole reason for having tile is so they can clean it themself instead of having to call someone like you have to for carpet cleaning. :rolleyes:
 
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Gasoline

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The daughter says the whole reason for having tile is so they can clean it themself instead of having to call someone like you have to for carpet cleaning. :rolleyes:
Sure the face might be clean, but the grout....? Hardly. I would show the daughter before and after photos and video too. IF she is willing. Sounds, like her mind is made up. But, if there is a chance of conversion, press hard to convince her. HEY, a job is a job. Don't let her ignorance stand in the way of putting food on the table.
 
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Ed Cruz

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Is .50 an average per sqft for your area? This doesnt sound like a referral. I noticed I get less of these meshuganahs when its a referral.
 

Todd the Cleaner

Todd Cottino
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Yeah, I'm busy enough right now that I can easily fill the day with carpet jobs.
 

Blacktiedetailing

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I would of charged her $649. She can call a hack for $.20 per


Sent from my iPhone using TMF Forums mobile app because I have nothing better to do than post on TMF!!!
 

Todd the Cleaner

Todd Cottino
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Is .50 an average per sqft for your area? This doesnt sound like a referral? I noticed I get less of these meshuganahs when its a referral.
Actually it is a referral. I cleaned 2 of her friends houses. The customer had no problem with the price, it's the daughter causing the problems.
 

shane deubell

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Some people do get sticker shock with tile/grout.

They dont understand how much physical work it is until they try to do it themselves.
 

Vito

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I did one a while back. the husband did not want it done , thought that I was full of it. the wife wanted it done. 3/4 thru the job, he come up to me and shank my hand, said he is very sorry for giving me a hard time he had no ideal how much work and what was involved in clean tile. gave me a large tip also.
 

FloorSolutions

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most customers dont realize we are going to be using big, expensive machines, spinners/wands and all sorts of scrubbing equipment usually. they get sticker shock at first, but when they see you carting in hoses, spraying the floor, scrubbing it all in, rinsing with a spinner, throwing air movers on, they see its not just a simple job and thats why it costs. then once they see the results, they are generally blown away and hooked for life.
 

Made New Again

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Typical tile pricing is $.65 to .75/ft2 for cleaning and the $.45-.60 for clear sealing and $1.00/ft for the preferred color seal and giving them a 5 year warranty on the color seal as well.
 
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Ed Cruz

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Since the agreement was with her parents have you asked them if they want to proceed?
 

Todd the Cleaner

Todd Cottino
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Since the agreement was with her parents have you asked them if they want to proceed?
Not yet. I will give the daughter a couple hours to call me. Actually as I get calls I am just going to book other jobs for Monday. It's not worth the hassle.