Wicking

AZHome&Carpet

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Just wondering. Im sure this is wicking but want to ensure it gets corrected for the client properly. I’ve not encapped a problem area like this before. Lightly apply encap to stain, and cotton buff? If that’s correct, will I be able to see Immediate correction?
Stain appeared after HWE the following day.
 

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AZHome&Carpet

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Stinking portable pump hose worked its way off the pump. I immediately started doing a ton of long slow dry passes and grabbed the floor fan on max.
 

Todd the Cleaner

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Try some encap first. You will know right away if it’s working or not. If the stain goes away then get it as dry as possible as fast as you can. Leave the fan on it for a few hours.

If the encap doesn’t work then I’d put some fiber rinse on it and lightly wand it to rinse then do a ton of dry passes and leave the fan on it again.

The problem is fixable, hopefully in one trip but you may end up going back a couple times.
 

AZHome&Carpet

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Ok cool I read and read but didn’t see anywhere if you know quickly if it’s working.
I don’t have any fiber rinse can I use plain water?
 

Todd the Cleaner

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Ok cool I read and read but didn’t see anywhere if you know quickly if it’s working.
I don’t have any fiber rinse can I use plain water?
Something to put the water on the acidic side will help. Do you have any USR (Urine stain remover) maybe add some of that to your water. You can even use vinegar if you want, personally I can’t stand the smell of vinegar so I don’t use it.
 

AZHome&Carpet

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Something to put the water on the acidic side will help. Do you have any USR (Urine stain remover) maybe add some of that to your water. You can even use vinegar if you want, personally I can’t stand the smell of vinegar so I don’t use it.
I’ve used vinegar on some rat nasties so yea I have it. I dont care for the smell either way but do use it when nobody is around. As soon as it’s dry the smell is gone.
I do carry Robs USR in my van.
Thanks Todd, I’m thinking I’m confident enough to give it a try!
 

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USOR misted on a bonnet with an air mover pointed at it. You will see the final look before you leave if it’s dry.
 
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AZHome&Carpet

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USOR misted on a bonnet with an air mover pointed at it. You will see the final look before you leave if it’s dry.
So just bonnet it with the USOR and skip the encap?
 

rob allen

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So just bonnet it with the USOR and skip the encap?
Either works but personally I'd use the USOR sprayed on the pad (not carpet), bonnet till gone with an air mover pointed directly at it, flip bonnet over to dry side and re-bonnet, load up while air mover still running. Should be dry then and you and client see final result.
 
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AZHome&Carpet

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Either works but personally I'd use the USOR sprayed on the pad (not carpet), bonnet till gone with an air mover pointed directly at it, flip bonnet over to dry side and re-bonnet, load up while air mover still running. Should be dry then and you and client see final result.
Thanks for the help Rob. I gotta stock up on some more chemicals! I used your USOR today at a elderly care center room. It was nasty from human incontinance, but the stuff worked great and made it smell a lot better.
Because of this wicking issue I had I’ve been trying to be extra careful. This was caused by a hose pump line failed. But taught me a lesson.
 

AZHome&Carpet

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I went back today, and used the advice here. In 10 mins or less wala carpet looked perfect. I did end up using Robs Encap as I ran out of USOR. Light spray, bonnet on a Oreck, flipped bonnet, and put the floor fan on it directly. Client texted me a bit ago and said how wonderful it looked. Thx guys for saving my butt! Felt good being able to tackle it confidently.
 

AZHome&Carpet

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Great advice their by Todd & Rob! Glad to hear you got that out
Yea Todd is nothing less then amazing knowing off the bat where even the stain came from! That’s experience for you!
Robs Encap removed it literally in a few rotations of the Oreck.
Ahh I’m relieved the client was happy. First time that ever happened to me, hopefully the last.
 
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Ymetimme

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Yea Todd is nothing less then amazing knowing off the bat where even the stain came from! That’s experience for you!
Robs Encap removed it literally in a few rotations of the Oreck.
Ahh I’m relieved the client was happy. First time that ever happened to me, hopefully the last.
We probably have one or two call backs a year or so mistakes come with being human.
Every time we hire someone new I just plan on having to fix some things. And just keep working we're doing the best job possible and keeping those customers happy and positive. even when you make mistakes will keep you around.
 
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SMCommerical

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Yea Todd is nothing less then amazing knowing off the bat where even the stain came from! That’s experience for you!
Robs Encap removed it literally in a few rotations of the Oreck.
Ahh I’m relieved the client was happy. First time that ever happened to me, hopefully the last.
Which Rob's Encap did you use?