What is your furniture moving policy? | Page 4 | TruckMount Forums #1 Carpet Cleaning Forums

What is your furniture moving policy?

Discussion in 'Salesmanship' started by ebarnett, Jun 3, 2014.

CONNECTING CLEANERS WORLDWIDE

  1. Bob Loblaw

    Bob Loblaw Active Member

    Jun 7, 2013
    598
    219
    43
    Male
    92679
    Ratings:
    +457 / 7 / -0
    #61 Bob Loblaw, Sep 28, 2014
    Last edited: Sep 28, 2014
    I mostly charge by the sq ft. I tell people that if I move that big heavy item, which btw has not been moved since you set it in that spot on the carpet back when it was new, but if I clean that area, it will cost more because you are paying by the sq foot. Besides, that area has been unexposed. It's not dirty. ;) I definitely will not move cabinets, dressers, armoires, entertainment cabinets, or tables with a bunch of trinkets and shit on it. Nor will I pick up toys like a Barbie Beach house or move your cardboard file boxes around your home office. Most common moved items: trash cans, plastic office chair floor thing, floor lamps, coffee tables, end tables, chairs. Seldom am I needed to move a couch. Never been asked to move a bed. I do have a bunch of furniture glides in my van if I had to move something by myself that was big.
     
  2. EverythingFlooring

    EverythingFlooring Well-Known Member

    Mar 28, 2014
    2,760
    1,297
    113
    Ratings:
    +2,633 / 16 / -0
    If you're solo, and you're moving furniture without slides(even with some jobs" you are wrinkling the carpet. Be careful
     
    • Agree Agree x 1
  3. wandwizard

    wandwizard Randy Dockins
    Premium VIP

    Nov 12, 2008
    7,240
    2,266
    113
    Male
    carpet and upholstery cleaning.
    Ratings:
    +4,735 / 14 / -0
    Unless they're in a hard to get to space like a corner I don't really have a problem with them. I use the Lift Buddy and put sliders down and slide them out in about a minute. Clean behind and slide back. Put blocks under when I'm taking the sliders out and a couple extra blocks to support the center. I charge a higher rate when I have to do stuff like this so as long as I'm being paid for it I don't mind. Using sticky tabs on some furniture is a big help too. I particularly like them on furniture that you can't get to the legs once it's back in place. I have one price for empty or no furniture moving and another for furniture moving. I will move a few things with the no furniture moving price if they're quick an easy, but nothing too time consuming.
     
  4. aloha one

    aloha one Scrub a DUB DUB!

    Feb 17, 2009
    30,329
    8,296
    113
    Male
    Semi retired
    California
    Ratings:
    +21,758 / 106 / -0
    My reply: Maam, whens the last time someone WALKED under that sofa or bed? Me:..... Exactly! It aint goin No Where unless YOU move it!.
     
    • Funny Funny x 2
    • Agree Agree x 1
  5. timmoore

    timmoore Well-Known Member

    Mar 20, 2013
    2,039
    263
    83
    Male
    owner
    murfreesboro tn
    Ratings:
    +463 / 0 / -0
    Don't forget the carpet acts as a filter for the house even if we don't walk under the bed you run a duster under a bed or check out the baseboards behind a unused area yep Its got dust buildup. Move stuff within reason not things that are gona break or give you a hernia that's not worth it if you have a swivel head Bently wand you can get lots of places others can't without the moving of things
     
    • Agree Agree x 1
  6. wandwizard

    wandwizard Randy Dockins
    Premium VIP

    Nov 12, 2008
    7,240
    2,266
    113
    Male
    carpet and upholstery cleaning.
    Ratings:
    +4,735 / 14 / -0
    So what do you do when someone insist on cleaning under the bed? Some beds literally can't be moved w/o taking them apart. I won't mess with extremely heavy or difficult beds. Some beds can fairly easily be put on sliders and moved back and forth. Others it's not too hard to take out the mattress and box springs and either stand them up or take them out of the room. Then just clean the areas and drop the mattress and box springs back in and finish the room out. If they have to take them out of the room I insist the customer do it or have it done. Some beds you can use a stair tool or a swivel wand like the Bentley to get under pretty well if they can't be moved. This has been an issue for me a number of times and just saying I don't clean under the bed would result in "I'll call you later." instead of "I need it done next Tuesday".

    Btw, I'm not insisting my way is the best way. It's just I know I would lose a lot of good paying jobs if I weren't willing to do some stuff that others aren't willing to do. I've seen in this thread where guys aren't willing to move dressers either. Some dressers, as long as the stuff on the top it are cleared off, can be put on sliders and blocked. I've done it many times. If I've got a customer that is insisting on moving a really heavy dresser I will either ask them to remove all the drawers or I take them out and place them on the bed if possible. Like I said in my earlier post. Once they realize they have to actually help they back off, but I've seen many times they will move the drawers and other things out. Otherwise it stays in place.
     
  7. dmreed4311

    Premium VIP

    May 3, 2010
    6,720
    2,690
    113
    Male
    Carpet cleaner
    Fl
    Ratings:
    +6,886 / 15 / -0
    I do not move furniture except for rare instances, nice old people or handicapped. They know this before I ever enter their home. When I get a customer who insists on furniture moving I refer them to as couple other local cleaners who do move furniture. I get little resistance to my business model and my schedule is full.
     
    • Agree Agree x 1
  8. aloha one

    aloha one Scrub a DUB DUB!

    Feb 17, 2009
    30,329
    8,296
    113
    Male
    Semi retired
    California
    Ratings:
    +21,758 / 106 / -0
    Twas but a Joke...within reason I'll do most anything to please the Custy and Gain a Cheerleader!:D
     
  9. JD5150

    JD5150 Well-Known Member

    Oct 24, 2010
    2,094
    836
    113
    Ratings:
    +1,562 / 5 / -0
    Same here don't move a lot of furniture. It is like training a customer this how we operate our businesses. Customer saves $$$ and broken furniture and we save our backs. Dressers usually snap like a twig because they are always overloaded.
     
  10. keep it clean

    Premium VIP

    Dec 3, 2012
    6,970
    2,893
    113
    Male
    carpet cleaning/installation
    Ratings:
    +5,588 / 2 / -0
    This was one of my self made work orders that I used long time ago. It's made for installs but as far as furniture moving it will work. I forgot to add in for customer to pick up clutter though.
     

    Attached Files:

  11. wandwizard

    wandwizard Randy Dockins
    Premium VIP

    Nov 12, 2008
    7,240
    2,266
    113
    Male
    carpet and upholstery cleaning.
    Ratings:
    +4,735 / 14 / -0
    Now you tell me. :)
     
    • Funny Funny x 1
  12. Lars

    Lars Well-Known Member

    Apr 8, 2011
    866
    255
    63
    Male
    Owner
    CA
    Ratings:
    +531 / 2 / -0
    Basic & smaller items only.
     
  13. Frank DiGi

    Premium VIP

    Sep 3, 2008
    12,337
    2,679
    113
    none
    pa
    Ratings:
    +5,493 / 3 / -0
    lite items only nothing heavy i agree
     
  14. Andrew C

    Andrew C Active Member

    May 24, 2014
    731
    225
    43
    Male
    Owner of True Steam LLC
    Richmond, VA
    Ratings:
    +441 / 4 / -0
    Yep only items within reason. Couches, tables, chairs...nothing heavy or loaded with crap.

    Nothing electrical such as TVs, computers.
     
  15. mendo83

    mendo83 Active Member

    May 21, 2012
    370
    130
    43
    Male
    Owner of Family Carpet and Upholstery Cleaning
    El Monte, California
    Ratings:
    +225 / 14 / -0
    For those who do move furniture, what is your policy? And do you have a liability sheet to sign off on like Mr. Sun?
     
  16. Prowler

    Prowler Active Member

    Aug 3, 2014
    108
    35
    28
    Male
    Entrepreneur
    Corpus Christi
    Ratings:
    +72 / 0 / -0
    Prices is for furnished residential service only.
    Moving of heavy furniture not included.Small furniture, chairs etc. moved.
    Light furniture moving 4'/less or less than 35lbs.
    Empty rooms is more money.
     
  17. A Cleaner Approach

    A Cleaner Approach Active Member

    Jun 21, 2014
    258
    93
    28
    Northwest Arkansas
    Ratings:
    +137 / 0 / -0
    I don't think my insurance forms actually say anything about furniture movement. I'm sure it does cover it but its always a good way to get out of moving something that you aren't comfortable with moving. Especially if the customer is really bugging you about it.
     
  18. A Cleaner Approach

    A Cleaner Approach Active Member

    Jun 21, 2014
    258
    93
    28
    Northwest Arkansas
    Ratings:
    +137 / 0 / -0
    I explain that I don't usually move sectionals for that exact reason. I let the customer know that it is really difficult to make sure no metal is touching the carpet. They usually agree and don't worry about moving it.
     
  19. Andrew C

    Andrew C Active Member

    May 24, 2014
    731
    225
    43
    Male
    Owner of True Steam LLC
    Richmond, VA
    Ratings:
    +441 / 4 / -0
    But if you put the sectional on blocks, there really is no way metal should be touching the carpet...how do they buy that?
     
  20. A Cleaner Approach

    A Cleaner Approach Active Member

    Jun 21, 2014
    258
    93
    28
    Northwest Arkansas
    Ratings:
    +137 / 0 / -0
    I have had sectionals that I've had to place blocks every few inches to keep it all off the carpet. Some are so heavy they sag down into the carpet even with blocks under them.
     

Share This Page

  • About Us

    Carpet Cleaning Forum, Water Restoration Forum. Free information on marketing, truck mount repairs, bookkeeping, modifications, instructional videos, truck mount machines and accessory ratings and reviews for Cleaners all over the world!
  • Quick Jump

    Open the Quick Navigation

  • Like Us On Facebook

  • Carpet Cleaning Training

    The TMF team works very hard to keep this forum alive and ticking, we would appreciate it if you would test our our chemicals or get online training at TMF Academy.

    TMF ACADEMY TRAINING