What is your furniture moving policy? | Page 2 | TruckMount Forums #1 Carpet Cleaning Forums

What is your furniture moving policy?

Discussion in 'Salesmanship' started by ebarnett, Jun 3, 2014.

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  1. emeraldclean

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    Feb 20, 2012
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    We love to move and clean under as much furniture as possible. Tab and block.
    Our custy's love wall to wall cleaning. Yup... we come in and do it all. We ask if they could help us out by having the knick knacks off cleaning area's please.
    OH YA.... we also charge large for this, not bonus offer.
    Even like to go back and remove tabs and blocks for the seniors. Yup... you guessed it, charge large for that too!
    I understand guys that move minimal amount of furniture, and that's cool.
    Nope... don't move appliances, piano's , china cabnets, wall units etc.
    Grant.
     
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  2. Pinosan

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    Nov 22, 2011
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    We move whatever they want us to move if the request is reasonable. we just charge a litt...... lot more.
     
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  3. Prosteam-sonomacounty

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    Apr 23, 2013
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    It really helps to have a quality minded clientele. People who want top flight service, completely understand that there is a price associated with it
     
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  4. emeraldclean

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    We even like to wipe down baseboards that are behind pieces of furniture that don't get moved often. Oh , and also wipe down the back of those dressers etc. lots of dust there.
    Agreed Mike... I like working for the custy that want first class service and know that cost money.
     
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  5. Richard Baldwin

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    Sep 5, 2008
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    I go through this with every job at the beginning when we do the walkthrough and estimate. I try to make it very clear up front exactly what I will, or will not be moving. It's important to have the ground rules down first thing. With that said, i will tell them I will move what I can within reason. Small tables, chairs, couches are ok. I don't like to move beds, loaded shelving, entertainment centres, TV, Aquariums, grandfather clocks, computer desks (and computers). Any stereo equipment and such.
     
  6. Randy Stoker

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    Jun 16, 2012
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    I will move light furniture such as sofa, love seat, recliners, chairs and nightstands. I will not move beds, ent. centers, pianos or such. Remember, you are liable if you damage it and people will take advantage of that. One lady had an antique worth over $15000.00 and begged to have it moved. As soon as it was moved one of the legs fell off and she accused the person who moved it of breaking the leg. Her 7 year old son walked in and heard what was going on and said" Mother, you know that was already broken".
     
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  7. LookNGood

    LookNGood Well-Known Member

    Mar 17, 2014
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    I don't move anything ever! Not even an empty trash bin on the floor…Just kidding. I agree with a lot of you, I will move couches and really anything smaller than that if they ask. Anything fragile or any furniture that looks like it is going to fall apart, I don't touch. Like mr sun says, we aren't professional movers so simply explain that. However, anything small that is just in the way when cleaning I move because its easier on me. Like an empty trash bin on the floor or something of that nature haha
     
  8. LookNGood

    LookNGood Well-Known Member

    Mar 17, 2014
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    That is why I pre inspect furniture to be moved. If you tap it and you hear a creak, don't touch it. If you have to its worth it to just walk away from the job than to be accused of breaking a $15000 piece. Obviously walking from the job in an extreme but even if it was $1000 job, its not worth risking the $15000 moving the antique.
     
  9. Randy Stoker

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    I make it much easier on myself. I just don't move it to begin with.
     
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  10. LookNGood

    LookNGood Well-Known Member

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    Im sure you know some people are pushy. So I like to at least make it look like I tried.
     
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  11. Pinosan

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    Nov 22, 2011
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    X2. reason why My wife gets $100 tips quite often
     
  12. emeraldclean

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    Feb 20, 2012
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    I like to include my gratuity in my price Martin. Lol
    Never had a $100 tip personally, maybe I need to bring my wife out with us!
    Wait... could end up in divorce court. Love the wife.. good girl.
    Just both of us want to wear the
    white hat! We limit our projects
    that we "Collaborate" together.
     
  13. bill

    bill Well-Known Member

    Jun 29, 2008
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    As little as possible but you know, move the basics like coffee table, dining chairs, and tables if needed, etc.


    Sent from my iPhone using TMF Forums mobile app
     
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  14. Johnny Bravo

    Johnny Bravo Hacking my way though life, one room at a time.

    Apr 25, 2011
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    I got a $90 tip once.
     
  15. powerwashcarpetcleaning

    powerwashcarpetcleaning Well-Known Member

    Jul 17, 2012
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    $5 per piece so they never go for it

    Sent from my Nexus 7 using TMF Forums mobile app
     
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  16. emeraldclean

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    You boys out in SCAL area.. all that money.. should be getting a half a yard just because!
     
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  17. Jose Holguin

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    Oct 20, 2012
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    $50 per hour, per person. One hour minimum.
     
  18. mendo83

    mendo83 Active Member

    May 21, 2012
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    Mr. Sun. Where did you find your liability signoff sheet? I currently have the same "furniture moving" policy as you and I had a customer argue with me the other day about moving a bookcase that was full and I had just one tech at the job site to do the work. I explained that our trade is "carpet cleaning" not furniture moving. I did charge her an additional small fee for it, but more importantly I want to protect my employees and company for the future.
     
  19. True Pro

    True Pro Well-Known Member

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    I move everything within reason. If the customer moved some furniture out before I arrived I always offer to help them put it back.
     
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  20. brentnorman

    brentnorman Well-Known Member

    Sep 6, 2013
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    I move everything within reason like a lot of you. But, don't you love it when the customer says when you walk in the door that they moved all of the furniture and it's all in the center of the rooms you are cleaning!!! :mad: "just clean the outside and move the furniture, then you can clean the middle of the room"
     
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