What is your furniture moving policy?

Discussion in 'Salesmanship' started by ebarnett, Jun 3, 2014.

  1. ebarnett

    ebarnett Well-Known Member

    Jul 5, 2013
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    When the customer asks "do you move furniture"? What is your reply? If you don't have a helper on the van what do you do about heavy furniture?


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  2. shane deubell

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    This year i got tuff on furniture, almost as tuff as camacho but not quite....

    Open area pricing and then sqr ft for furniture.
    Let them decide.
     
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  3. matt30577

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    Couches, tables chairs, nightstands are moveable. When beds are needed to be moved, I tell them to move the mattresses while I get under and move the headboard to get behind it. If they want me to move it, I make sure that there is a place for me to move the mattresses and charge a little more for my beef to go to work.

    Entertainment centers, china cabinets, dressers...I do not move them.
     
  4. Jose Rodriguez

    Jose Rodriguez Well-Known Member

    May 28, 2012
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    I always have a helper with me, my reply will be-yes we move furniture all of it if you want but that will require me to bring two helpers and possible a third helper and we will need to charge more money, however we do move light furniture only.
     
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  5. Jose Rodriguez

    Jose Rodriguez Well-Known Member

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    If I don't have a helper I say the same that if they want me to move all furniture I will need to hire 3 movers for help.
     
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  6. dmreed4311

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    I rarely move furniture, I run specials that require furniture to be moved before I arrive, on a rare occasion I will move things for the elderly or crippled but that is it. When I run into customers who want lots of furniture moved and can not do it themselves, I refer them to other cleaners.
     
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  7. wandwizard

    wandwizard Randy Dockins
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    #7 wandwizard, Jun 3, 2014
    Last edited: Jun 3, 2014
    You have to use EXTREME care in some cases when deciding to move some pieces of furniture. I will probably move 90% of all the furniture in most houses, but I have restrictions. Things like entertainment centers won't be touched unless COMPLETELY unloaded. Same goes for things like china cabinets, heavy dressers, etc. I don't do it always, but sometimes I request that ALL drawers be REMOVED from dressers and chest as well as ALL items taken off it if they want it cleaned under. In other words, I try to make sure it can be moved safely and easily with sliders and can be put back easily with blocks or tabs.

    A lot of times when the custy realizes they actually have to unload something they will change their mind real quick, but some will actually go ahead and do it. I don't touch antiques or anything I perceive to be of really high value. I do the same as Matt with beds. I work alone btw. I try to move everything I can within reason, but sometimes customers can get unreasonable about this. I charge a higher price based on how much furniture I have to move. Sometimes it's still not enough!!! When the customer finds out they will have to pay quite a bit extra to get all that stuff moved they will sometimes change their mind too. I'll literally spend an entire day at one house sometimes, but I try to make sure the pay at the end of the day is worth it.:)
     
  8. matt30577

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    I've said it many times before: We are carpet cleaners...Not a moving company. I'm sure all of ya'll agree on that. I know it's hard to get that idea into the newbie's minds, because they want to cater to their customers to build up a customer base...which is good. But letting your customers run over you, isn't good
     
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  9. Jose Rodriguez

    Jose Rodriguez Well-Known Member

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    I totally understand you, I had only once moved everything I mean everything but I hired 3 movers and the customer was willing to pay what ever $ to move all furniture.


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  10. vladimir

    vladimir Well-Known Member

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    I did a customers home 2 weeks ago and he was moving all he could while i was cleaning deep down inside i was pissed caused it took me an extra 45 min to do the job but he did apologized and well i got paid and booked him for thanksgiving so i cant complain


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  11. Carlo Pro

    Carlo Pro Well-Known Member

    Nov 10, 2013
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    I work solo, I running special that not include moving furniture, with elderly people I make exceptions.
    when appointment is set, I ask them: please clear all areas as much as you can, that imply: move furniture is extra fee. I always ask them to vacuum.
    Moving furniture, vacuum takes extra time and time is money, TM running while you doing that, etc but I never move electronics, pianos, old furniture.
     
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  12. jaymark

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    Same as well.
     
  13. Ryankettering

    Ryankettering Well-Known Member

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    Moving furniture is part of my selling point. That said we include "light furniture moving" this is "couches, tables and chairs in common areas" other items can be removed by customer or I will move if they already have on furniture sliders. I am considering dropping furniture moving all together.. Being specific about what I move on the phone has helped me to not "open a can of worms" where they want me to move everything. Furniture moving can easily double working times. I like reeds idea of a promo for no furniture. I have been doing that a little, but not pushing it yet.
     
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  14. Peter80

    Peter80 Active Member

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    I made that mistake once and once only it was about a year ago and I'm still pissed that I let this guy walk over me... never again:mad:. The worst thing was it was a big house. my back is far more important.
     
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  15. suncarpet

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    #15 suncarpet, Jun 4, 2014
    Last edited: Jun 4, 2014
    Customer - do you guys move the furniture?
    Cleaner. - we will shuffle a couch of love seat or end table for you but we don't move heavy dressers, electronics, china cabinets, or other things like that..
    Customer. - but we want to move and clean under everything.
    Cleaner, ok no problem we can do that that for you BUT we will have to reschedule for another day and bring 2 more people with us and the price will need to be changed accordingly.

    If this sounds like you, make sure you have a liability signoff sheet with you stating your not responsible for anything broken during the moving process.


    Rob Mueller, aka Mr. Sun
     
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  16. Prosteam-sonomacounty

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    I hate saying the word "no" to a client. I truly believe in the old saying that 'the customer is always right'. I move whatever they want within reason and simply price the job accordingly.
    Chinese have a saying: Cleaner who laugh at customer in Summer will cry at their doorsteps in Winter. :D
     
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  17. matt30577

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    If the customer was always right, then we wouldn't be the professionals. We can just let them clean their carpet with their vinegar/borax mixture that they got from the latest Real Simple magazine article
     
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  18. Prosteam-sonomacounty

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    Is that what you got from that?o_O How bout this: The clients' wants and needs should be at the forefront of our own concerns
     
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  19. Johnny Bravo

    Johnny Bravo Hacking my way though life, one room at a time.

    Apr 25, 2011
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    Well when you charge $40 a room like I do, you get what you pay for:D I'm the carpet Nazi. No furniture moving for you!:cool:
     
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  20. astrikingimage

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    We move couches and chairs for free but we charge extra for beds and dressers, etc. As long as they pay, I move. As said above, furniture needs to be emptied (china, electronics,..)
     
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