What happened to this rug? | TruckMount Forums #1 Carpet Cleaning Forums

What happened to this rug?

Kent dorfman

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Nov 12, 2015
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Kent dorfman
Customer sent me this picture of rug she bought and wants to know if I can fix it. Any suggestions?
IMG_20210503_174347.jpg
 
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SRD

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Nov 6, 2010
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Spencer Dawdy
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Rugs made with more than one kind of fiber, one prob being cotton someone probably cleaned to hot and shrunk the cotton fibers? Just a wild ass guess?