Though I feel carpet cleaners have gained somewhat of a better name in the recent decade it still persists. What things do you think give our carpet cleaning industry a bad name?
yeah i agree, it would be nice if we all read off the same page.I personally think that it has to do with
inconsistency, unprofessionalism, and
lack of proof of education.
How bad does it look when you go to a doctor and he tells you something later to go to a different doctor and says something completely different.
But in the real word pretty much doctors all agree and that is being on the same page.
As cleaners We are not all on the same page and sadly the majority not even "pretty close".
If we all just stuck to the same program
we would all look and do very well.
Old saying says
it takes one rotten apples to ruin a basket full.
A lot of "cleaners" ruin it to the ones that are following the standards in service excellence.
Yeah those dam quick in and out guys.poor customer service
poor service in general
quick in and out
I had a lady call me that had a local carpet store that has a cleaning service division clean her carpet. said that after the cleaning she couldnt tell the difference and her carpet was wet for days.
I went in six days after they cleaned it and couldnt believe it. I should have taken pictures. I remember the very first thing she made a comment on was that I wore a uniform (of all things)
When I was done she said I took three times as long to do the work and it looked like brand new.
But the bottom line is there are less guys like me and more guys like them.
Yup, absolutely# 1 t - shirt / jeans ( general rat nasty appearance ).
# 2 We don’t “bait & switch” adds ( are you kidding me )
# 3 Lack of ( or unwillingness to perform ), the proper procedures for cleaning / restoration.