Agree.Easy. Treat every sale like you want to be treated. Talk to them honestly and genuinely, selling them exactly what they need. Trust sells huge time, only if you mean it though.
I just use the Carpet Manufacturers warranty info: most specify every 12 or 18 months. Which just happens to be what 55% of my customers cleaning intervals.So how often do you ask for or encourage the customer to consider having carpet protected after cleaning.
interesting. Thats a new one for me but I think I can understand the sense in that.There is a highly technical answer to this but the bottom line is they aren't very effective on polyester.
I've tried every protectant I could find on carpet samples for Polyester and it really didn't give enough benefit - the old saying holds true
Polyester wears out before it uglies out
Nylon uglies out before it wears out
So true and yet so rare. I think 1/2 cleaners in US do this for cigarette and beer money.Be good at what you do. People expect quality. Be nice. You do not need to be a robot. Have a chat with the customer, do something small for free. Compliment ladies on how clean the house is. You are in for a win
I haven’t been doing this very long and I still agree with you.I do a good job. Try to do a great job and don’t cut corners for a fair price. That’s more than most rug scrubbers so that should be enough. If it ain’t I don’t want them as a customer. Been doing this too long to be licking boots.
For me yes, it has proven to be enough. It's starts with the intial phone call. I setup the appointment to measure and if the price is in their budget to do it right then with this phrase following immediately "you are under no pressure to buy from me, I live by a budget just like everyone if we aren't a good fit it's totally ok". I make sure I find out their needs and problem areas on the call and let them know there are options, most importantly I try to set them at ease on the phone and in person. Not everyone will like you, but I believe if they trust you right away and like you even a little bit things always go according to Hoyle.So is a “good job” enough to retain clients long term?