What do you do for free on carpet cleaning jobs?

rob allen

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Sep 5, 2007
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www.drynclean.com
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Robert Allen,Jr.
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What things or service do you do for free or include? (Shoe covers, throw rugs, throw rugs etc)
 

mrotto

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Sep 1, 2009
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Paul Ottensmann
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Give the customer spotting bottle and shoe covers

Cleaning includes
-hard floor covering (moving blankets, runner and/or carpet samples
-corner guards and/or hose huggers
-door drape, old style Bane door drape plus Seal A Door if needed
-CRB agitation
-hand tooling along base trim and around all furniture not moved
-grooming
-fans set (sometimes left overnight if appropriate)

Things I do charge for
-moving furniture
-specialty removal (red dye/urine)
-protector
-odor treatment
 

sbsscn

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Sep 17, 2009
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california
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Arm Ben
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United States
I always will offer a complete no commitment or obligation to buy consultation
I will always give for free to a paying customer shoes covers.
I will always give for free plastic lining under area rugs to prevent water going into hardwood floor
I will always give for free plastic liner under upholstery cushions to allow the cleaned cushion a clean area to dry
I will always include at least 1 red spot removal (up to 2 inch diameter) and organic stain removal (up to 2 inch diameter)
I will always offer free deodorant
 

floorclean

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Mar 31, 2016
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Dale MacDonald
Nothing is free. It’s all included in the price. To break it down makes a customer think I’m nickel and dimming them. I’d rather shock them right up front with the price and charge nothing extra. And 100% deliver.
Now that’s not to say I don’t do charity jobs. Just did a large Restraunt for free that had been shut for almost a year and a half. It was may “pay it forward”. I’ll do two or three of theses a year. And I can say that’s more than Walmart gives away.
 

brian3180

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Mar 7, 2010
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brian l
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I'm always trying to add value to the job overall but there seems to be no end. Is there a good check list made? There's a "Take 5" oil change franchise in my town. After every oil change a get a survey emailed with a list of maybe 20 specific questions as to what the employee did or say during the service.
 

OxiFreshGuy

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Nov 12, 2016
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Boris Johnson
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United States
I've stopped giving people "Options"

If I see evidence of pet, I upfront tell them to do the best job I need to apply a deodorizer. If I see a more severe pet situation, it becomes my 3 step pet process as well.

My price has increased steadily by about 20% over the past year. Schedule is staying full, reviews flowing in, I feel happy with what I'm charging and clients still tell me I'm about 50% cheaper than Stanley or ZeroreZ.

Go figure.
 

floorclean

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Mar 31, 2016
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Dale MacDonald
I've stopped giving people "Options"

If I see evidence of pet, I upfront tell them to do the best job I need to apply a deodorizer. If I see a more severe pet situation, it becomes my 3 step pet process as well.

My price has increased steadily by about 20% over the past year. Schedule is staying full, reviews flowing in, I feel happy with what I'm charging and clients still tell me I'm about 50% cheaper than Stanley or ZeroreZ.

Go figure.

your comparing to the little yellow bus! LOL
 
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pgcleaner

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Nov 4, 2020
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Matthew Olive
For me, every job is different. I give a price range over the phone, then tell them that I "will give them my professional opinion when I see their specific issues".

For instance, on a most jobs, I upcharge for "mechanical pile lifting", but if it's a rat nasty apartment move out for a slumlord landlord (price sensitive client), then I offer a 10% discount for VLM with the CRB. I just blast it with Release-it and peroxide and run the CRB over it.

Makes everybody's day!

I've attached a pic of the above scenario.

Gotta listen to what your clients want, then figure out the best way for you to deliver. After all, you are the expert...
20210528_104230.jpg
 
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