What’s the main causes of callbacks?

rob allen

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What would you say are the top reasons for callbacks and how could they be prevented?
 

mrotto

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Paul Ottensmann
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Wicking .
Not dried quickly enough.
Over wet .
Ive been doing this for a long time (too long) and always thought it was common sense. You need dry air (open windows or air conditioning on) and air movement (any type of fans) to help speed dry the carpet. Well I have realized that I need to spend a couple minutes during the inspection to explain what they need to do when I leave and take my fans with me
 

JoshCC

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Aug 26, 2021
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Joshua Colan
Usually the expectation that the carpet they haven't cleaned in 10 years doesn't look "new/clean". I preach hard in the interview process about wear and tear making a high traffic area look "dirty" compaired to new unused areas under beds and such. Otherwise a few wicking spots are always easy fix.