What’s the main causes of callbacks? | TruckMount Forums #1 Carpet Cleaning Forums

What’s the main causes of callbacks?

rob allen

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What would you say are the top reasons for callbacks and how could they be prevented?
 

SRD

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Spencer Dawdy
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Lack of communication i feel is some of it, letting the client know what to expect before the cleaning starts if you try to explain a permanent stain after the clean they see it as you making excuses and want you to clean it again
 

mrotto

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Sep 1, 2009
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Paul Ottensmann
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Wicking .
Not dried quickly enough.
Over wet .
Ive been doing this for a long time (too long) and always thought it was common sense. You need dry air (open windows or air conditioning on) and air movement (any type of fans) to help speed dry the carpet. Well I have realized that I need to spend a couple minutes during the inspection to explain what they need to do when I leave and take my fans with me