Unpleas-able customers, ever had one? I have almost 1000 5 star reviews with my local CC co across Google, FB & Yelp with only one or two 1 stars. One I remember clearly to this day. She called and said she spilled pumpkin spice coffee and said she tried everything on it.
I kindly told her that with the dye and her use of several DIY cleaners it probably wonโt come out. I suggested a repair. But she begged me to come at least give it a try. I said we have a min charge. I was reluctant but being the nice (naive at the time) guy I am I went.
Upon arrival and seeing it I immediately knew it was a lost cause on her nylon cut pile. She had even scrubbed so hard she distorted the pile with tip bloom. I informed her that cleaning wonโt make much if any difference. But she insisted I at least try. So I pulled in my hoses and worked on it with my spotters. It didnโt improve much. I told her that is all that I could do. Her demeanor changed.
After I wrapped up my hoses and put everything away I came in to collect my minimum. She now looked angry. I proceeded to write up the bill and she blurted out โyouโre not going to f****** charge me are youโ? I didnโt show it but I admit inside I was bit taken back. I remember thinking to myself โwhere did the nice persuasive lady goโ? I said โwe agreed on the minโ and she said โbut you didnโt get it outโ. What would I do?
So I said โmaโam you are obligated to pay as I did what we agreed on. And I mentioned it would probably not come out. However out of the kindness of my heart I will not charge youโ. She huffed and said โare you saying Iโm in the wrongโ? At that point I realized there was no reason to argue because reason had left the conversation. I leave and lo and behold she wrote a blistering 1 star review. What did I learn?
That some customers are un-pleasable. You could buy them new furnishing or whatever and they still will be unhappy. Why? Because they are miserable people who donโt like being called out for their greed, unreasonableness and just being miserable insufferable people. Sadly, Iโve came across one or two of those times since Iโve started my supply business.
Because of such experiences I have an independent review company for our TMFshop .net store. We have over 5000 5 star reviews, the most in our industry. Daily we strive to over deliver when it comes to knock your socks off customer service and quality. This way when others read the rare low review hopefully a reasonable person can read between the lines and see the unreasonable and the un-pleaseable.
Iโd say 99.9% of the time cleaners online have been really a pleasure to deal with. Donโt forget we offer a 100% guarantee on virtually everything we sell. So Iโd like to take a moment to thank all of our loyal TMF members and customers. May you all have a great 2021 and thank you for allowing us here at TMF to be a part in your success!
Rob
I kindly told her that with the dye and her use of several DIY cleaners it probably wonโt come out. I suggested a repair. But she begged me to come at least give it a try. I said we have a min charge. I was reluctant but being the nice (naive at the time) guy I am I went.
Upon arrival and seeing it I immediately knew it was a lost cause on her nylon cut pile. She had even scrubbed so hard she distorted the pile with tip bloom. I informed her that cleaning wonโt make much if any difference. But she insisted I at least try. So I pulled in my hoses and worked on it with my spotters. It didnโt improve much. I told her that is all that I could do. Her demeanor changed.
After I wrapped up my hoses and put everything away I came in to collect my minimum. She now looked angry. I proceeded to write up the bill and she blurted out โyouโre not going to f****** charge me are youโ? I didnโt show it but I admit inside I was bit taken back. I remember thinking to myself โwhere did the nice persuasive lady goโ? I said โwe agreed on the minโ and she said โbut you didnโt get it outโ. What would I do?
So I said โmaโam you are obligated to pay as I did what we agreed on. And I mentioned it would probably not come out. However out of the kindness of my heart I will not charge youโ. She huffed and said โare you saying Iโm in the wrongโ? At that point I realized there was no reason to argue because reason had left the conversation. I leave and lo and behold she wrote a blistering 1 star review. What did I learn?
That some customers are un-pleasable. You could buy them new furnishing or whatever and they still will be unhappy. Why? Because they are miserable people who donโt like being called out for their greed, unreasonableness and just being miserable insufferable people. Sadly, Iโve came across one or two of those times since Iโve started my supply business.
Because of such experiences I have an independent review company for our TMFshop .net store. We have over 5000 5 star reviews, the most in our industry. Daily we strive to over deliver when it comes to knock your socks off customer service and quality. This way when others read the rare low review hopefully a reasonable person can read between the lines and see the unreasonable and the un-pleaseable.
Iโd say 99.9% of the time cleaners online have been really a pleasure to deal with. Donโt forget we offer a 100% guarantee on virtually everything we sell. So Iโd like to take a moment to thank all of our loyal TMF members and customers. May you all have a great 2021 and thank you for allowing us here at TMF to be a part in your success!
Rob