There have been some falsehoods swirling around the net that I'd like to address. Actually the industry competition is feeling the heat. We are bringing many new products to market and at great prices now that we have entered into manufacturing. Soon we will be releasing our new online training and we now have a complete training school in Va Beach for carpets, uph, rugs, tile, stone, VLM, chemistry and marketing. So long story short, since many cannot compete on a level field some have resorted to underhanded tactics. Their flavor of the day for example is the Dang pro wand. It is perfect as a non swivel and yet some of their swivel bearings have failed. All manufacturers have issues, thats a fact of life. I've bought tons top name brand products and several had serious failures even to tune of 25k on a truck mount. I won't mention there name but they are now out of business. But we were kicked off and banned from the 2 forums back in the day so we started TMF. We wanted a place where we can speak freely about issues without censorship. (If the complaint is legit it stays, if its personal feelings or attacks it goes) Lets look at another purchase example I made. This was a Prochem Truckmount that suffered a catastrophic failure within 2 months purchase. It was Prochem's 1st hydraulic PTO. However in this case it was handled differently. Prochem flew a rep in and acknowledged the failure and exchanged it for a Performer 405. To this day Prochem has my respect. They didn't blame me or talk bad about others. They just handled their business and made me a customer for life. Classy! Ok back to the point. With over 35 years in the cleaning trenches, and now 10 years of delivering products to cleaners with TKMF we have stood behind everything 100%. We have over 5000 5 star testimonials. Others are hitting below the belt but we wont do the same in return. They have already banned me from every other group and forum because of our growth. I'll take it as a back handed compliment. Now when it comes to endorsing products I will tell you exactly what I tell manufacturers who want me to do testimonials or videos for them. I tell them unless I believe in the product I will not do a video. Instead I send it back and tell them to get it right and then I will. When the Dang wand had a bearing issue he made anew bearing and replaced them for free. With over 250 free videos and almost 2 million views we get emails, phone calls and messages every day saying we helped someone in business. Feels good helping others. Now as for Tony Dang, I respect him for handling his problems. Its not easy for a small manufacturer like him to compete with multi million dollar fabricating companies. But he is trying. He has answered every call of mine and any "legit" issue a member brings to my attention he handles promptly or as I tell all manufacturers, I will pull down a video if it isn't backed up. Here is an interesting story. The 1st time I ever went to an industry trade show, we ate with the top dogs of our industry at a private swanky dinner. The leading industry magazine editor leaned over to my son and I and said "Rob and Tre, we had a 5 page article prepared on Truckmountforums but we pulled it last minute. " Perplexed I asked "Why did you pull it" They said "Because TMF is growing too fast"! That was a back handed compliment and almost 9 years ago.Since then that magazine has failed and ours has prospered, Clean Informer. I laugh now looking back however it opened my eyes to the the politics that goes on in the industry. That was fine as it fired us up to grow to where we are today. And we have no plans on slowing down. We feel we are only getting started even in the face of underhanded tactics. Falsehoods are started to make others look better while attempting to diminish our reputation. To me that shows that they are weak. Its easy to "fire back". Its much more difficult to hold ones composure in light of falsehoods. You will not hear us talking bad about others. Talking bad about your competition shows a serious character flaw. Instead, like in our cleaning business's just stay focused on quality and it will all sort itself out over time. Likewise, we will continue to let our products do the talking for us rather than having a big mouth. For example, look at Groutmaster. It comes with a 100% money back guarantee. Who else does that? Free shipping? No one. I like make things better and hopefully for less as long as we have support. We have some exciting things coming down the pike like our Online Training coming in 5 days. Also our on hands school is growing nicely. I would like to take this time to thank everyone for their support and if I can ever do anything to help you, do not hesitate to ask. Thank you again, Robert Allen Truckmountforums PS:Here is a little more about our history and how we have helped other cleaners along the way.