So I get a "customer" call today. He lives in the neighborhood and I know him. He starts out telling me ten different ways he's been sending me referrals yet nobody's ever mentioned his name. Then into how he's 20k in debt for an ugly custody battle. Then finally how he wants me to clean his carpet for free. Then he mentions he needs a seam and hall kicked. I remember this guy's name more because he called corporate three years ago at the retail company I managed prior to complain that I wouldn't give him a discount. I told him after listening enough to get under my skin and he doesn't know that I know about the corporate call... "With all due respect I haven't had one referral mention your name. Also, since you're a neighbor, I would help you rebuild your fence if it blew down. That's the kind of guy I am. But just like a painter won't paint your house for free you're putting me in a position of a guilt trip. I'm already cheaper than anyone around and I have three kids and my own bills. I suggest you rent a Rug Dr for 30 since that is cheaper than my 50 minimum and rinse out the resolve you spayed in there before it ruins your carpet." I moved furniture and sucked out water for a Vietnam widower with brain cancer for free, left fans, and moved his furniture back later. I think this other guy knows it. I'm too nice a guy but gotta draw the line.