Rug HELP(!) Request, Dealing w/Urine

[Silas]

I recently cleaned a polyester area rug for a customer that had heavy urine contamination, using Unchained at a 50% dilution rate applied to both sides of the rug, allowed it to dwell then extracted and dried. This did not completely eliminate the urine smell and she was not overly impressed, nor was I with the result of my effort.

She has now given me the rug pictured here with an obvious heavy urine stain on the backside which is her primary concern; in a dry state there is not a lot of odor. She plans on selling this rug and would like to remove the stain. Is there an largely agreed upon, near-surefire approach I can use here? I'm a small-time operator without a lot of experience with rugs, and hope to be able to do some face saving with the return of this one to the customer.

I did search the forums and realize there is a lot of suggestions for various scenarios, but wonder if there's any latest and greatest concensus for this. Honestly I'm becoming a bit gun-shy about accepting rug jobs at this point. Also, are there any suggestions as to where I came up short with the Unchained treatment mentioned above?

THANKS in advance for any advice/assistance.

 

[brian3180]

Did you use a water claw to extract?

 

[John Rockwood]

Looks like a jute backing. You will need to flush with cold water till no urine smell. The stain should be less visible at this point. A good quality acidic rinse should remove the remainder of the stain. You will need to inform her that before you start that there is no 100% removal process for the stain.
Wool and Jute are both natural fibers and do not like their ph to be raised too much.

 

[brian3180]

And you will need a way to dry it quickly if you flush the whole rug.

 

[Silas]

Thanks to you both for your replies! Brian, I have a water claw but honestly never considered using it on a rug but I can see where that could have made a difference. I guess I'll be using it on this one also after flushing as John recommended. I don't have a great variety of chemicals at hand but do have Matrix All Fiber Rinse for the stain.

Many thanks, again, for your inputs. This provides a comfort level that was certainly missing.

 

[Silas]

Thanks for the advice and warning. I have yet to begin treating it and have it in my garage; I do all iffy jobs and speed dries here. I was concerned with the delamination risk if I have yet to fully understand it, learning all I can as I go.

 

[sbsscn]

If you want a quick solution or the cheapest then encap with a oxidizer or mist some stain magic and buff, do not over wet and dry quick. if you want a more permanent correction then do full submersion washing and soak in odor counteract flush, and wring out, hang and dry. use a neutralizer to rinse. But you should be warning your client that latex deterioration will occur. Odor control should always be charged as extra.
I charge $4.50 sq ft for washing and $1.50-2.50 sq ft for soaking for odor control

 

[sbsscn]

DO NOT USE a oxidizer on wool, DO NOT Flood it with oxidizer!

 

[sbsscn]

Looks like a cotton backing not jute, all cellulose fibers are sensitive to high PH and Oxidizers

 

[sbsscn]

Stain magic is an oxidizer

You are absolutely correct it is a 2 part oxidizer and if you look up youll see that I also said Dont apply it on the wool!

 

[John Rockwood]

Stain Magic makes a 3 part product for wool. You should find it easy on their website or interlink supply.

 

[kabilboy]

I would use some enzymatic solution in a steam cleaner over the whole carpet.

 

[sbsscn]

I would use some enzymatic solution in a steam cleaner over the whole carpet.

NO!
DO NOT USE enzyme on wool

 

[Joe cool]

Just Encap it , it will work .