Rookie mistakes

MikeGaure

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"allowing homeowners too leave minor in home when they left.

we don't allow them too do that."

Always been our company policy. I've always felt that I'm not a babysitter, should something happen.

BTW, quotes don't work anymore on my Samsung Galaxy S7???

not just that. an accusation is not something we want. we had one who left an older teenage girl.
 

rob allen

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Amen, what is with people trying to take off 20 minutes before you are finished?
When they see the look on my face when they always ask "oh did you want me to pay you now"? :mad:
 

HiCrestRick

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Rick Wilson
2 fans on each area as we finish them...clean the next...get same fans on that one when done...rinse, repeat...takes me 10-15 mins to wrap up and collect payment chat up custy, etc...fans on last area while doing so. Take fans and roll out.

HUGE DIFFERENCE! BIGLY!
Absolutely! Every customer ever is concerned about drying time, and they always appreciate the fans, sometimes if logistics permit I'll leave them and come back for them
 
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MikeGaure

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yea used too happen often usually on move outs

these are my favorites. most now are eager and want too square up right away. its also nice most pay check and some cash.

these folk were heading back out of state and left me. we locked up turned breakers off and locked up the gate.
6D768014-938A-49B2-B1EF-74029E9D63C5.jpeg
 
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longkenn

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yea used too happen often usually on move outs

these are my favorites. most now are eager and want too square up right away. its also nice most pay check and some cash.

these folk were heading back out of state and left me. we locked up turned breakers off and locked up the gate.
View attachment 77117
Beware of low check numbers. That usually means they opened an account with little money (minimum amount to open an account) and they are going to stiff you. They left town, you have the check and if the 50 is all you have then that is all you get for your work.

I spent 20 years in retail. Taking a check? Here is what to look for:

1 edge should be serrated
2 No shiny ink. MICR ink is flat and when you run your finger across it you will not feel any difference between the paper of the check and the ink on the MICR. If you feel a raised print or it is shiny, it is fake. Also, the ink will not smear if you wet your finger and run across it if it is a real check.
3 Check the routing number to make sure that it matches the area the bank is in.
4 Watch for low check numbers. Numbers above 500 on personal checks are usually good. Numbers above 1500 on business checks are normally good.
5 Check for a date code on the check. Some states require them and it shows when the account was opened.
6 Check the check number against the check number in the MICR line at the bottom. If they do not match, it is fake.
7 If they try to distract you while you are looking at the check, check it carefully.
 
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MikeGaure

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Beware of low check numbers. That usually means they opened an account with little money (minimum amount to open an account) and they are going to stiff you. They left town, you have the check and if the 50 is all you have then that is all you get for your work.

no worries here. clientele of a realtor i do business with. low check number since its a trust fund acct.

in 9 yrs ive had two checks that were bad and they took care of it immediately. was a simple oversight.

most of my clients are well established not too many younger people
 

rob allen

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Very true Odin lol. I love hearing how much someone made and I run the numbers..."Wow you're moving at $500 an hour, that's insane!"

Yeah some numbers are pretty methed up.
 

Hawver

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Mar 12, 2018
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Tim Hawver
Let's make a list of rookie mistakes.

Page 1;
Groupon
Home Advisor
Laundry Soaps
Failure to pre-vacuum
Over promising
Under delivering
Clueless about pricing services
Competing solely on low price
Not picking up an industry polled price list (We have them for 5.00)
Thinking everything is cleanable
Over buying on start up
Acquiring too much debt
Afraid of going in debt
Failure market past clients
Failure to sell or learn selling
Overthinking our industry
Too many presprays, only need TMF P-Spray. ;) (RSF, Spiked & Bio Pro w/200% guaranteed best)
Thinking big machines trump procedures
Failure implement systems
Failure keep learning
Thinking more is better with chemistry
Over and under applying pre spray
Failure to test fiber for ID
Using hi ph on natural fibers
Giving set prices on phone instead approximate prices
Not agitating pre spray
Failure set expectations before starting job
Too high pressure when cleaning
Failure maintain Truckmount

Page 2;

Leaving dump valve open while cleaning
Not dumping waste tank after daily route
Mistreating wool rugs
Over agitation on spots
Over agitation on delicate furniture
Not ascertaining clients odor tolerance level on pet stained homes
Using a deodorizer without permission
Not using a UV light on every home
Not taking classes, especially online
Moving into diverse services without proper training/practice
Not checking hards surfaces for topical coatings
Dumping waste tanks in unauthorized places
Doing pest control without being licensed with state of agriculture and EPA
Buying into online industry gossip without going to the source
Buying RTU products thinking cheaper than concentrates
Using CRB with incorrect brush on wool rugs



Page 3;


Moving shaky tables or furniture
Not using coasters under furniture
Not having sliders on trucks
Not using corner guards
Cleaning velvet furniture and grooming afterwards w/carding brush
Not grooming area rugs-triangle don't come out after dry
Buying 3000 dye classes w/out taking a 300 online class 1st see if it's right for you
Recleaning dark spot that ends up being a shadow
Not offering diverse services
Getting neck and face tats


Page 4;

Dumping personal problems on clients
Expecting wood stains to come out
Talking politics, sex and religion w/clients
Refusing a 100.00 tip
Buying 10's of 1000's dollars in equipment and thinking the phone will automatically ring.
When bottom spray bottle, pull dip tube out, turn upside down to get last drops


Page 5;

Not prevaccuming
Not using corner guards
Dirty equipment/van
Overspraying customers furniture/hard floors
Over promising
Using products on things they are not intended
Setting products or tools on customers counters or tables
Leaving active vac hose laying unattended where pets or kids can get to them.
Banging your wand into baseboards
Not paying attention to whats behind u
And finally falling up or down stairs thats embarrasing.

Page 6;

Failure ask client to put away dog.
Failure get wrong insurance
Overbooking (underestimating your stamina for the day)
Not giving yourself a day off at least once a week....
Leaving things behind
Not putting everything back the right way for the next job
Not billing for successful spot removal
Thinking everything is cleanable
Speaking and about competition
Laying hot solution lines on grass
Believing hyped up internet/Youtube salesmen who push unnecessary tools and chems for green/friends.
How about spending 4-5k on rotary and wand tools before you buy your machine and finding out you dont need any of the tools


Page 7;

Never fall for the, "Give me a huge discount and I will get you a whole bunch of business!"
Not going paperless
Opening/cleaning closets without permission.
Driving off road with a focus on the job & price tag and no consideration as to how you're gonna get out of there.
NOT SHOWERED body odor and bad breath
Beware low check numbers.
Don't believe all the high numbers claimed on internet.
Giving up!
Groom the carpet BEFORE you take care of your equipment. You’ll find missed spots
Don’t Shut off your truck mount then pull vac hoses up steps or across carpet.
 

rob allen

Administrator
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Administrator
Sep 5, 2007
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Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States