Rookie mistakes

longkenn

Well-Known Member
May 7, 2011
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Winston-Salem, North Carolina
www.sunbreezeclean.com
Real Name
Kenneth Long
Business Location
United States
Failure ask client to put away dog.

This cleaning tech was bit by a pit bull while leaning over loading up his equipment. Client was three feet away and pit bull bit for no reason at all.

View attachment 76903
Back when I was a furniture delivery supervisor one of my delivery trucks called me on the radio. The conversation went like this:
"Mobile one to base."
"Go ahead"
"Can you ask the customer at (certain address) to put their dog away?"
"Just a minute and I will call them."
"Base to mobile 1."
"Mobile 1, go ahead"
"I have the customer on the line, are you talking about the big German Shepherd?"
"Yes, that is the one"
"Mobile 1, the customer says their dog doesn't bite."
"Do you still have the customer on the line?"
"Yes."
"Then, can you ask them if their dog has teeth?"
"That is affirmative, it does have teeth. They said they will put their dog away."

The delivery guy had been bitten by a dog that didn't bite before.
 
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rob allen

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Not going paperless.
 

rob allen

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Opening/cleaning closets without permission.
 

Robert86

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Sep 28, 2016
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Missoula, MT
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Robert Phillips
Back when I was a furniture delivery supervisor one of my delivery trucks called me on the radio. The conversation went like this:
"Mobile one to base."
"Go ahead"
"Can you ask the customer at (certain address) to put their dog away?"
"Just a minute and I will call them."
"Base to mobile 1."
"Mobile 1, go ahead"
"I have the customer on the line, are you talking about the big German Shepherd?"
"Yes, that is the one"
"Mobile 1, the customer says their dog doesn't bite."
"Do you still have the customer on the line?"
"Yes."
"Then, can you ask them if their dog has teeth?"
"That is affirmative, it does have teeth. They said they will put their dog away."

The delivery guy had been bitten by a dog that didn't bite before.
Dog that bit me didn't bite either...
 

rob allen

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Robert Allen,Jr.
Business Location
United States
Well we passed 100 "Rookie Mistakes". Anymore?
 

JUAN VALDEZ

New Member
Sep 24, 2012
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JUAN VALDEZ
Let's make a list of rookie mistakes.

Page 1;
Groupon
Home Advisor
Laundry Soaps
Failure to pre-vacuum
Over promising
Under delivering
Clueless about pricing services
Competing solely on low price
Not picking up an industry polled price list (We have them for 5.00)
Thinking everything is cleanable
Over buying on start up
Acquiring too much debt
Afraid of going in debt
Failure market past clients
Failure to sell or learn selling
Overthinking our industry
Too many presprays, only need TMF P-Spray. ;) (RSF, Spiked & Bio Pro w/200% guaranteed best)
Thinking big machines trump procedures
Failure implement systems
Failure keep learning
Thinking more is better with chemistry
Over and under applying pre spray
Failure to test fiber for ID
Using hi ph on natural fibers
Giving set prices on phone instead approximate prices
Not agitating pre spray
Failure set expectations before starting job
Too high pressure when cleaning
Failure maintain Truckmount

Page 2;

Leaving dump valve open while cleaning
Not dumping waste tank after daily route
Mistreating wool rugs
Over agitation on spots
Over agitation on delicate furniture
Not ascertaining clients odor tolerance level on pet stained homes
Using a deodorizer without permission
Not using a UV light on every home
Not taking classes, especially online
Moving into diverse services without proper training/practice
Not checking hards surfaces for topical coatings
Dumping waste tanks in unauthorized places
Doing pest control without being licensed with state of agriculture and EPA
Buying into online industry gossip without going to the source
Buying RTU products thinking cheaper than concentrates
Using CRB with incorrect brush on wool rugs



Page 3;


Moving shaky tables or furniture
Not using coasters under furniture
Not having sliders on trucks
Not using corner guards
Cleaning velvet furniture and grooming afterwards w/carding brush
Not grooming area rugs-triangle don't come out after dry
Buying 3000 dye classes w/out taking a 300 online class 1st see if it's right for you
Recleaning dark spot that ends up being a shadow
Not offering diverse services
Getting neck and face tats


Page 4;

Dumping personal problems on clients
Expecting wood stains to come out
Talking politics, sex and religion w/clients
Refusing a 100.00 tip
Buying 10's of 1000's dollars in equipment and thinking the phone will automatically ring.
When bottom spray bottle, pull dip tube out, turn upside down to get last drops


Page 5;

Not prevaccuming
Not using corner guards
Dirty equipment/van
Overspraying customers furniture/hard floors
Over promising
Using products on things they are not intended
Setting products or tools on customers counters or tables
Leaving active vac hose laying unattended where pets or kids can get to them.
Banging your wand into baseboards
Not paying attention to whats behind u
And finally falling up or down stairs thats embarrasing.

Page 6;

Failure ask client to put away dog.
Failure get wrong insurance
Overbooking (underestimating your stamina for the day)
Not giving yourself a day off at least once a week....
Leaving things behind
Not putting everything back the right way for the next job
Not billing for successful spot removal
Thinking everything is cleanable
Speaking and about competition
Laying hot solution lines on grass
Believing hyped up internet/Youtube salesmen who push unnecessary tools and chems for green/friends.
How about spending 4-5k on rotary and wand tools before you buy your machine and finding out you dont need any of the tools


Page 7;

Never fall for the, "Give me a huge discount and I will get you a whole bunch of business!"
Not going paperless
Opening/cleaning closets without permission.
Driving off road with a focus on the job & price tag and no consideration as to how you're gonna get out of there.
Giving up!
Not understanding carpet fiber types.

Assuming because hydrosensor doesn't detect moisture in a urine stain that there is no "urine".

Not using agitation with pre-spray

Too high of PSI on carpet

Not understanding how encapsulators work
 

rob allen

Administrator
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Administrator
Sep 5, 2007
38,780
19,989
113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States

rob allen

Administrator
Staff member
Administrator
Sep 5, 2007
38,780
19,989
113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States
Allowing a client to leave before you get paid!