Been a while since I posted, business is going well, working on 2nd year now. So here is my problem, since the housing market is doing well I get a lot of people wanting to get carpets cleaned prior to selling. However when doing my walk through, I often detect very bad pet odor. Ill grab the black light show the customer what I have found, then educate them on the proper method of removing urine stains using (matrix miracle), time and water claw. I explain the added expense of the job. I then get the "no we just want the carpet cleaned" We are selling and don't wanna pay for that" How are you guys handling this? My worry is my reputation! Somewhere down the road the new home owner or renter may discover my company cleaned the carpets, and I am responsible for the poor work performed. I charge a lot for pet problems, but guarantee my work, and feel good knowing I done my best for each customer.