Hey guys,
I bought a new APEX 570 truckmount system a little over a year ago. New tanks, new pump new hoses, everything was new. Currently it has about 320 hours on it. About every 10-20 hours of use mid job I lose pressure and I canβt get it back. Sometimes if I shut the machine down and work really slowly Iβll be able to finish the job other times the pressure just doesnβt return. When I get home I try to re-create the issue and sometimes it works fine. Sometimes the pressure isint there like on the job.
Iβve had it in service 10 times since I got it for this issue. literally about 30 hours. The service guy is great and very knowledgeable, he tinkers with all the connections, cleans all the screens we test and it works fine. However because this problem doesnβt manifest itself everytime they keep telling me everything is fine and send me on my way. Weβve done this 10 times already!
Then After about 20 hours of use Iβll lose pressure mid job and the process repeats again. This happens most often on tile cleaning jobs where Iβm running the machine at about 1000 psi.
Iβm honestly lost for words here, they said they tried everything and canβt find the issue. Has anyone had an issue like this before? What caused it? Is there anyway I can ask for a pump replacement, I know Iβve had it over a year but the system has 320 hours on it and itβs never worked fine from the beginning. My business is really picking up and Iβm getting referrals like crazy but whenever Iβm cleaning and the pressure goes I feel like someone hit me in the gut. I always have to end the job mid way and promise to come when the machine is fixed. I literally have anxiety over this.
Anyways, Iβm all ears. If anyone has suggestions on how to deal with this please let me know.
I bought a new APEX 570 truckmount system a little over a year ago. New tanks, new pump new hoses, everything was new. Currently it has about 320 hours on it. About every 10-20 hours of use mid job I lose pressure and I canβt get it back. Sometimes if I shut the machine down and work really slowly Iβll be able to finish the job other times the pressure just doesnβt return. When I get home I try to re-create the issue and sometimes it works fine. Sometimes the pressure isint there like on the job.
Iβve had it in service 10 times since I got it for this issue. literally about 30 hours. The service guy is great and very knowledgeable, he tinkers with all the connections, cleans all the screens we test and it works fine. However because this problem doesnβt manifest itself everytime they keep telling me everything is fine and send me on my way. Weβve done this 10 times already!
Then After about 20 hours of use Iβll lose pressure mid job and the process repeats again. This happens most often on tile cleaning jobs where Iβm running the machine at about 1000 psi.
Iβm honestly lost for words here, they said they tried everything and canβt find the issue. Has anyone had an issue like this before? What caused it? Is there anyway I can ask for a pump replacement, I know Iβve had it over a year but the system has 320 hours on it and itβs never worked fine from the beginning. My business is really picking up and Iβm getting referrals like crazy but whenever Iβm cleaning and the pressure goes I feel like someone hit me in the gut. I always have to end the job mid way and promise to come when the machine is fixed. I literally have anxiety over this.
Anyways, Iβm all ears. If anyone has suggestions on how to deal with this please let me know.