LOL..WINNER! You just described Reality and Why we need to be Flexible in our Response..On a Bad day I may have told him to Go FUK Himself..On an Average day I would apologize.Another way we can create Negative MOT and probably not even realize it is the way we present ourselves around town. This morning backing the van out of the drive-way and because of the rain, not paying attention, I put a small rut in the neighbors yard. I parked and knocked on the door and explained what happened and apologized, said I'm willing to fix the rut when it dries out. The very hot neighbor said everything was ok and said she'll just add it to the honey-do-list. Ha.
Point is our van(s) are a representation of who we are as a company and if we can create an endless amount of NMOT's by the way we drive around town. I learned this lesson years ago in Real Estate when I cut a guy off and he called the number on my truck and told me thanks for being an asshole when I cut him off to get onto the interstate.