Please help! Brand New 30% Viscose Rug Completely Ruined after Cleaning

[Leon888]

Hi all,

I'm new to this forum and hope you could assist me with some of your professional expertise. We recently purchased a brand new area rug, which was made with 70% Wool & 30% Viscose. The edge of the rug got dirty during shipment, so we ignorantly performed some DIY cleaning by spraying water to the rug in order to remove the stain. Unfortunately this has turned into a terrible yellowing / browning issue (pictures attached).

We will never buy a viscose rug again, but would like to salvage this one if we can, and try to remove the stain. We’ve done a lot of internet research, and have discovered that using water on viscose was very likely the cause. But the best solution to try to remedy is really unclear. We’ve learned that applying citric acid or a de-browning / tannin stain remover, with spray bottle, and then dry the area 10-15mins later with cold air (repeating the process if needed) might hopefully improve/correct this problem. We haven't purchased any products yet and have no confidence that this is reversible. So any advice or suggestions in terms of cleaning method or best products to try would be extremely helpful for us. Thank you for stopping by!

All the best

 

[Dave Weidlich]

Viscose rugs look great when they're brand new, but they quickly show wear and stubbornly hold stains. I have two cleaning methods and neither works well with viscose. The rugs look worse after cleaning. I don't clean them anymore. I feel bad. I have a customer that paid over $1000 for one. Nobody can clean it.

 

[U. S. Vet.]

Viscose rugs look great when they're brand new, but they quickly show wear and stubbornly hold stains. I have two cleaning methods and neither works well with viscose. The rugs look worse after cleaning. I don't clean them anymore. I feel bad. I have a customer that paid over $1000 for one. Nobody can clean it.

Well, now you got me curious • what are your two cleaning methods ? Sorry • you made the answer interesting • leading to the curiosity - lol

• • • viscous • jute • sisal • • all bad ideas.
A client • Senior Living Building management co. • has a jute ENTRY AREA • • • aaahhhhhh ! ! !

Winter cleanings are the most “interesting“

 

[Dave Weidlich]

Well, now you got me curious • what are your two cleaning methods ? Sorry • you made the answer interesting • leading to the curiosity - lol

• • • viscous • jute • sisal • • all bad ideas.
A client • Senior Living Building management co. • has a jute ENTRY AREA • • • aaahhhhhh ! ! !

Winter cleanings are the most “interesting“

We use two VLM - very low moisture - methods.
The Teri-towel system - a low moisture system developed by a man in the Bay Area a few decades ago. spray a room, allow some dwell time and then extract with thick towels and an 60 pound oscillating machine. Carpet is dry in 2 hours.
We also use the Host Dry Extraction system, but mainly reserve that for wool, sisal, jute and other natural fibers. Carpet is dry when we leave.

 

[U. S. Vet.]

We use two VLM - very low moisture - methods.
The Teri-towel system - a low moisture system developed by a man in the Bay Area a few decades ago. spray a room, allow some dwell time and then extract with thick towels and an 60 pound oscillating machine. Carpet is dry in 2 hours.
We also use the Host Dry Extraction system, but mainly reserve that for wool, sisal, jute and other natural fibers. Carpet is dry when we leave.

So funny • just did that ( similarly ), two days ago. lol
• • massive vacuum • flip, flip, flip • at least 7 x’s
• • • CRB w proceon • HWE.
• • PEEspray • 5.4 • CRB • HWE • card • blowers.

 

[floorclean]

Just toss them in the friggen dump save everyone a lot of time lol

 

[sbsscn]

You really should find a rug washing plant operated company to take the rug and use something for browing with a reducer but be warned it most likely will not be the same as before the problem. I would say that more than likely itll still be noticeable. Dont try the ciric acid its too late for that now. You woukd need the correct reducer to help correct or minimize.

Go to iicrc.org and search a business that has a wash plant to help you with this.

 

[nathan hess]

Did you do a burn test on this rug before cleaning with water ?

 

[Oberin]

I feel bad. I have a customer that paid over $1000 for one. Nobody can clean it.

 

[lamesalegend]

I have a customer that had that exact same rug, or at least it looks the same. It is NOT Ruined. The staining can be cleaned out. You need a professional to lightly steam clean preferably with an acid rinse outside so it can dry fast. The browning will be removed with the cleaning. sometimes it may have to be cleaned again after it dries if any brown stains appear during the drying. The second cleaning should be just a light cleaning (less water) only on the areas that browned. Hopefully that makes sense. These do brown out when overwet or when any water is allowed to dry slowly on these rugs.