I personally like wearing one ear pod. If my phone rings the client won't know. I simply walk towards my truck and answer it on front porch out of the client's site or earshot. They are used to us going in and out to our vans so act like its normal and they will think its nothing. Just try to not be too long and you're good.I guess it's always a judgement call, but as an owner/operator, If your phone rings when you are on the job (mostly residential) do you answer it. especially if the customer is within ear range.
100 percent. Sometimes you get a call from what seems like a normal person.... turns out its a 14 million $ home with 2800sqft of stone they want cleaned and sealed.Answer the phone. Never know what opportunity you're about to get.
Yes if it is a repeat business they will wait till they hear back but any new customers will not and they will call another company and by the end of the day the customer(s) loss.Jimbo and Mrotto have it right...the customers you want will wait.
I love referrals and recommendations, they want YOU.
Its the perfect sales model.
No stress, just steady work at great value for both parties.
Its a little tougher for sure but were not missing any... ill admit that wasn't the case some years back.one of the best decisions I made in creating growth was hiring someone to answer my phones. You all have no clue how many jobs and opportunities you are missing if you are trying to answer calls while doing jobs.