One year in business!

Sapphire Steamer

Active Member
Feb 13, 2011
142
39
28
CA
Real Name
Bret Furtado
Business Location
United States
Hey my good cleaners,

Figured I was long overdue to stop by and thank you guys for the help when getting my business started this time last year. One year in, fully booked, feeling good and making good money. Old buddy of mine who also worked with me back in the day works with me now part time, and we're out here getting after it and selling. Titan 575 has needed a little maintenance and a few minor repairs here and there but is running over 200 degrees when I need it and hums like a bird.

The whole process of customer acquisition was interesting. I took the advice of a forum member and 'hit the streets' at first, stopped at every flooring store I could find and pitched them to take my business card. Being fresh out of retail flooring with management experience this went well, nobody refused it. Got a few customers from there. Landed on a few local mom's Facebook groups and that's when the phone finally started ringing. For the first few months went some days here and there with nothing on the schedule, but never had a week without work. I just focused on trying to do the best job I could with every job I had. More customers and word of mouth got me more customers and things kept growing. By the 3rd and 4th quarter of 2021 it hit it's stride and I've been booked out significantly ever since. I get a lot of organic Google search calls now that reviews have built up.

All I can say is I feel the healthiest I've been physically, have let go of all the corporate bullshit stress from my old job, and have gotten used to being in control of my own schedule and life. Man, was that a weird adjustment at first for some reason! I still trip out when I get up in the morning and put on my work shirt with my name and my own company's name on it. Now I'm working to figure out how to navigate getting another truck and taking the next step. Will be in touch!

Just wanted to share my thoughts here because I figured you folks would appreciate it.

Kind regards, - Bret

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Sapphire Steamer

Active Member
Feb 13, 2011
142
39
28
CA
Real Name
Bret Furtado
Business Location
United States
@mrotto Right out the box a bearing broke and the belts slipped off. Had an issue with the heating system and was running a cold machine for a long time, now kicks up to 200 degrees easily, don't remember what the problem was but it was a $100 part. Also had an overheat shut off sensor that needed to be replaced. The full tank shut off float needed to be adjusted so it didn't hit the metal plate above it (had it overflow into the blower once or twice). The starter is finnicky and starting to go, but they said just to wait until it fails because it's a $600 replacement. Right now just had the belt changed and it's slipping and needs to be tightened. But other than those few minor things, machine has been running great considering I got it with about 4000 hours on it. I've pushed it hard, over the summer I was working in a higher elevation community and it was 106 degrees outside, that beast ran for about a full 8 hour day no problems in the heat. I couldn't be happier with the machine.
 

mrotto

Well-Known Member
Sep 1, 2009
3,322
2,200
113
Wisconsin
Real Name
Paul Ottensmann
Business Location
United States
@mrotto Right out the box a bearing broke and the belts slipped off. Had an issue with the heating system and was running a cold machine for a long time, now kicks up to 200 degrees easily, don't remember what the problem was but it was a $100 part. Also had an overheat shut off sensor that needed to be replaced. The full tank shut off float needed to be adjusted so it didn't hit the metal plate above it (had it overflow into the blower once or twice). The starter is finnicky and starting to go, but they said just to wait until it fails because it's a $600 replacement. Right now just had the belt changed and it's slipping and needs to be tightened. But other than those few minor things, machine has been running great considering I got it with about 4000 hours on it. I've pushed it hard, over the summer I was working in a higher elevation community and it was 106 degrees outside, that beast ran for about a full 8 hour day no problems in the heat. I couldn't be happier with the machine.
good to know. with 4000 hours on it then those things may be expected. I got the feeling it was problems on a new machine. I got one new and did a ton of research on it and found it has been an established reliable machine. You started out good!
 
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pgcleaner

Active Member
Nov 4, 2020
280
58
28
Real Name
Matthew Olive
Hey my good cleaners,

Figured I was long overdue to stop by and thank you guys for the help when getting my business started this time last year. One year in, fully booked, feeling good and making good money. Old buddy of mine who also worked with me back in the day works with me now part time, and we're out here getting after it and selling. Titan 575 has needed a little maintenance and a few minor repairs here and there but is running over 200 degrees when I need it and hums like a bird.

The whole process of customer acquisition was interesting. I took the advice of a forum member and 'hit the streets' at first, stopped at every flooring store I could find and pitched them to take my business card. Being fresh out of retail flooring with management experience this went well, nobody refused it. Got a few customers from there. Landed on a few local mom's Facebook groups and that's when the phone finally started ringing. For the first few months went some days here and there with nothing on the schedule, but never had a week without work. I just focused on trying to do the best job I could with every job I had. More customers and word of mouth got me more customers and things kept growing. By the 3rd and 4th quarter of 2021 it hit it's stride and I've been booked out significantly ever since. I get a lot of organic Google search calls now that reviews have built up.

All I can say is I feel the healthiest I've been physically, have let go of all the corporate bullshit stress from my old job, and have gotten used to being in control of my own schedule and life. Man, was that a weird adjustment at first for some reason! I still trip out when I get up in the morning and put on my work shirt with my name and my own company's name on it. Now I'm working to figure out how to navigate getting another truck and taking the next step. Will be in touch!

Just wanted to share my thoughts here because I figured you folks would appreciate it.

Kind regards, - Bret

View attachment 98761View attachment 98762
Great company name! I was expecting to see a sapphire scientific in the photo!
 
Apr 15, 2022
1
1
3
www.kmcleaningsvc.com
Real Name
Kevin Vaughan
Hello everyone I'm new to the forum , and new to the carpet cleaning business . Sapphire Steamer I just wanted to say I was reading your post from last year which brought me to this years post , and I'm really glad everything worked out for you . You got some good advice from the members here . Congratulations on your success .
 
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Boaz00000

New Member
Jun 9, 2022
1
0
1
32
Real Name
Boaz Xavier
Hello everyone I'm new to the forum , and new to the carpet cleaning business . Sapphire Steamer I just wanted to say I was reading your post from last year which brought me to this years post , and I'm really glad everything worked out for you . You got some good advice from the members here . Congratulations on your success .
I am also new here.
this forum was recommended by one of my friends. As I have newly opened my carpet cleaning business in my local area in Illinois. I have very less experience in this business however I hope I will do my best.
I am hoping for different advice from this forum.
I am just reading a different thread related to some kind of business.
 

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