So I want to know how you expert sales people would have handled a call like this. This is approximately how the conversation went:
Caller: I'd like to know your price on cleaning a bed room and a living room.
Me: Would it be alright if I asked you a few questions.
Caller: sure.
Me: Where are you located?
Caller: Elkhart
Me: What kinds of problems are you having with your carpet?
Caller: none, we just need it cleaned because we're moving out.
Me: when is the last time you've had it cleaned?
Caller: never.
Me: Do you have any pets?
Caller: No, the house will be empty.
Me: I mean did you have any pets living there.
Caller: No pets. I really just need a quote.
Me: How soon do you need it done.
Caller: Thurs or Friday next week.
Me: Based on what your telling me. I think I need to come out and take a look before I can give a firm price.
Caller: Thank you for your time, I going to call some one else.
Me: Thank you, call me back if you need anything.
So what should I have done better? She kinda had a tone of annoyance like, why would I be asking her all these questions. This is an example of the type of call where the person seems want a quote for cleaning, but not the actual cleaning. Why would a person who's never had her carpets cleaned find it annoying that I'm asking about the condition of her carpet?
Caller: I'd like to know your price on cleaning a bed room and a living room.
Me: Would it be alright if I asked you a few questions.
Caller: sure.
Me: Where are you located?
Caller: Elkhart
Me: What kinds of problems are you having with your carpet?
Caller: none, we just need it cleaned because we're moving out.
Me: when is the last time you've had it cleaned?
Caller: never.
Me: Do you have any pets?
Caller: No, the house will be empty.
Me: I mean did you have any pets living there.
Caller: No pets. I really just need a quote.
Me: How soon do you need it done.
Caller: Thurs or Friday next week.
Me: Based on what your telling me. I think I need to come out and take a look before I can give a firm price.
Caller: Thank you for your time, I going to call some one else.
Me: Thank you, call me back if you need anything.
So what should I have done better? She kinda had a tone of annoyance like, why would I be asking her all these questions. This is an example of the type of call where the person seems want a quote for cleaning, but not the actual cleaning. Why would a person who's never had her carpets cleaned find it annoying that I'm asking about the condition of her carpet?