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Kevin De Medeiros

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Honestly Rob this chic sounds like she's trying to get away with not paying. That shitty tile floor looks good but I would offer her a reclean just to make her happy. But that's about it. As for the transition, I would not touch it. That thing looks beat up and she's just trying to get you to repair it for free. And the irobot she can't prove u did it so just leave it alone. You gotta be tough with these types of clients cause they will walk all over you.
 
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matt30577

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Rob, it looks like the grout has a crappy paint job on it. Look closely at the grout along the transition in the first pic. Now look at the grout perpendicular going down.

It looks like someone tried to paint it a brighter white color and the original color is a darker beige. Your tech just took off the crappy paint job. Not your fault. I don't know about the transition and the crappy robot
 
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Mike Krall

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I'd upsells her on a new tile job, that stuff is horrendous. The realtor will back you up.
 

longkenn

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Rob, a couple of years ago you posted a similar situation. As I remember it, you replaced the threshold and it cost you like $20 and your time. That just appears to be the color of the grout. Maybe Stinky Steemer color sealed it. Maybe her memory is faulty. Either way, reclean it and replace the transition and move on.
 

wuznmee

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He tried to wipe off the iRobot but it wouldn't budge with an acid rinse. But she says its stainless steel so prob need something else if it is.
If it really is stainless, it shouldn't have stained. If it is, a little Meguiars Cleaner wax will take care of it. I really suspect it's plastic though... in which case, wipe it down with wd40 and it will shine like new. (this also works on your old faded head lights) I'd still slap it in the eyeball with a lazer light too. Although, if she turns it on while you're still there and it devours her cat's tail or something... try not to laugh.:rolleyes:
 

the rugman

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No way in hell a roomba is stainless! Transition was probably a mess to start with. Tell her that I doubt we damaged it but I will take care of it. Sand it and refinish or replace it. As far as the grout - stanley probably effed it up to start with.
 
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These are what I use to clean up stainless steel stuff. The degreaser removes the sins and the window cleaner removes the degreaser. IMG_20160506_240652525.jpg
 
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SunnyDays Carpet Cleaning

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If I went on the defensive Im sure she wouldn't let me back.
I do agree that she is looking to take advantage of the tech.
You could do what I did last month, just give crazy lady money back. Sent her a check for the full amount. The funny part is she still hasn't cashed the check. Maybe she gotten a guilty conscience.
 
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rob allen

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Good advice. Not being a woodworker is there anything I can say to show her it takes time for transition to look that bad?
 

rob allen

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Or can I clean the transition and put some water based poly on it?
 

Mardie

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Or can I clean the transition and put some water based poly on it?

Gee Rob it looks like your worker got you into some big trouble.:( It does not look like you will be able to dig yourself out of this one.:sneaky: Looks to me like your worker just bought you a new tile and hardwood floor along with irreparable damage to your reputation. :eek:Have you thought about sending your workers out to some classes so this will not happen again?;)
 

longkenn

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I do see the obvious places in the picture where it has a circular pattern on the transition. It has it in about three places. Sand it with a sanding block, use 80 grit paper, then sand it with 120 grit. Apply stain according to directions on can. Minwax has it in small quantities for such occasions. Then put polyurethane on it. It will require two trips. Your other option is to replace the transition. Go to Home Depot or Lowe's and get one. Remove and Replace. Done.
 
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longkenn

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Another options is to have a furniture repair person go out and do the work. They can knock it out without you having to learn how to refinish wood. Or hire a handyman to do it. It is not a huge deal. The trip charge will be more than the materials and labor.

I just sanded and stained and applied poly to a customer's floor. It started out as a clean and recoat. It had residue from the carpet pad on the floor. I made the incorrect assumption it would be like others I had done. Nope! The stinking pad had been there for many years and the black specks in the pad had leached into the finish on the floor and penetrated through to the wood. I ended up doing about $800 - $900 dollars worth of work for free. Oh, what fun! I lost my shirt on that job, but I won customer loyalty. I didn't charge the customer extra for sanding and refinish. It was my fault for not testing an area to see what I was getting into. I made the assumption that I was going to just do what I had done in the past with such situations.
 
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the rugman

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You can also fond a stain and poly in one step product. Not the best stuff for large projects but would work in this case - sand and apply. Transition strips get beat up pretty fast in general - refinishing them is just part of home maint.
 
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