My honest review of House Call Pro - by Sandee Allen

Sandee Allen

Active Member
Jul 12, 2008
134
87
28
Virginia Beach
I used Quick books desk top and online for many many years. (not saying for how long~ lol) :nailbiting:
Once our technicians started using ipads, I switched to a different scheduling system. I have tried two other companies before going with House Call. I usually have the patience of Job; however with the previous scheduling company I personally wanted to scream, then came along House Call Pro.

House call is extremely simple and has saved me hours of time. It only took me a day or two to get the hang of it.

Now it is the easiest way to:
  • set appointments
  • keep up with the technicians totals for payroll
  • emailed realtors (knowing I actually emailed them w/out having to go to my business email)
  • customers can pay online (without having to call you)
  • I found a fast way to know who has not paid such as a realtor by going to the month tab and seeing which invoice is still open in a color code ( blue etc. ) So easy!!
  • The customer is notified directly by email when the technician is on the way. I don't have to call them. Saves time.
  • I basically have the same routine when a customer calls in.
  • The bottom right tab is always available to text-email over a question to House Call and I get a quick response. Just about every suggestion I requested has been done for me. They have gone up and above more than I ever expected.
House Call is like having everything needed all wrapped up in one place for a business. I now feel like I will not have a heart attack! :)
 
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Suction Junkie

Well-Known Member
Feb 24, 2011
1,562
474
83
Chicago Illinois
Real Name
Reuben Brumby
Business Location
United States
I used Quick books desk top and online for many many years. (not saying for how long~ lol) :nailbiting:
Once our technicians started using ipads, I switched to a different scheduling system. I have tried two other companies before going with House Call. I usually have the patience of Job; however with the previous scheduling company I personally wanted to scream, then came along House Call Pro.

House call is extremely simple and has saved me hours of time. It only took me a day or two to get the hang of it.

Now it is the easiest way to:
  • set appointments
  • keep up with the technicians totals for payroll
  • emailed realtors (knowing I actually emailed them w/out having to go to my business email)
  • customers can pay online (without having to call you)
  • I found a fast way to know who has not paid such as a realtor by going to the month tab and seeing which invoice is still open in a color code ( blue etc. ) So easy!!
  • The customer is notified directly by email when the technician is on the way. I don't have to call them. Saves time.
  • I basically have the same routine when a customer calls in.
  • The bottom right tab is always available to text-email over a question to House Call and I get a quick response. Just about every suggestion I requested has been done for me. They have gone up and above more than I ever expected.
House Call is like having everything needed all wrapped up in one place for a business. I now feel like I will not have a heart attack! :)
Do you have any idea how it would work for square foot package pricing on carpet cleaning or linear foot pricing on upholstery?
 

Beeks

Well-Known Member
Dec 11, 2012
1,402
300
83
FL
Real Name
JR
yep, have been using it for a few months now, not bad. Still has some bugs to fix but that comes with a relatively new company. Even when there is a problem the customer service is on point. I have submitted about 4-5 changes and they have made quite a few. Doubt it was just cause of me but sure seems like it. Overall A- so far, would deff recommend.
 
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HouseCall Pro

Well-Known Member
Jan 15, 2015
379
270
63
San Diego
www.tryhousecall.com
Real Name
Ruben Mier
Business Location
United States
We are definitely working hard to create a product that works best for you guys. Thanks for all the feedback, and rest assured that we are working around to clock to deliver new features and benefits.
 

Rick Imby

Well-Known Member
Jul 2, 2009
3,572
1,247
113
Montana
www.missoulagreencarpetcleaning.com
Real Name
Rick Imby
Business Location
United States
I used Quick books desk top and online for many many years. (not saying for how long~ lol) :nailbiting:
Once our technicians started using ipads, I switched to a different scheduling system. I have tried two other companies before going with House Call. I usually have the patience of Job; however with the previous scheduling company I personally wanted to scream, then came along House Call Pro.

House call is extremely simple and has saved me hours of time. It only took me a day or two to get the hang of it.

Now it is the easiest way to:
  • set appointments
  • keep up with the technicians totals for payroll
  • emailed realtors (knowing I actually emailed them w/out having to go to my business email)
  • customers can pay online (without having to call you)
  • I found a fast way to know who has not paid such as a realtor by going to the month tab and seeing which invoice is still open in a color code ( blue etc. ) So easy!!
  • The customer is notified directly by email when the technician is on the way. I don't have to call them. Saves time.
  • I basically have the same routine when a customer calls in.
  • The bottom right tab is always available to text-email over a question to House Call and I get a quick response. Just about every suggestion I requested has been done for me. They have gone up and above more than I ever expected.
House Call is like having everything needed all wrapped up in one place for a business. I now feel like I will not have a heart attack! :)

Just trying to keep a man that gets in his truck and tries to drive off in all directions would make most mere mortals want to do more than Scream---We all know you must have the patience of Job....

hmmm carpet cleaning, pest control, selling tricked out wands, starting a forum, starting a rug plant,
 

Suction Junkie

Well-Known Member
Feb 24, 2011
1,562
474
83
Chicago Illinois
Real Name
Reuben Brumby
Business Location
United States
Just trying to keep a man that gets in his truck and tries to drive off in all directions would make most mere mortals want to do more than Scream---We all know you must have the patience of Job....

hmmm carpet cleaning, pest control, selling tricked out wands, starting a forum, starting a rug plant,
We're not worthy!
 

Nick Miladinov

Well-Known Member
Oct 10, 2013
1,246
192
63
40
Real Name
Nick Miladinov
I used Quick books desk top and online for many many years. (not saying for how long~ lol) :nailbiting:
Once our technicians started using ipads, I switched to a different scheduling system. I have tried two other companies before going with House Call. I usually have the patience of Job; however with the previous scheduling company I personally wanted to scream, then came along House Call Pro.

House call is extremely simple and has saved me hours of time. It only took me a day or two to get the hang of it.

Now it is the easiest way to:
  • set appointments
  • keep up with the technicians totals for payroll
  • emailed realtors (knowing I actually emailed them w/out having to go to my business email)
  • customers can pay online (without having to call you)
  • I found a fast way to know who has not paid such as a realtor by going to the month tab and seeing which invoice is still open in a color code ( blue etc. ) So easy!!
  • The customer is notified directly by email when the technician is on the way. I don't have to call them. Saves time.
  • I basically have the same routine when a customer calls in.
  • The bottom right tab is always available to text-email over a question to House Call and I get a quick response. Just about every suggestion I requested has been done for me. They have gone up and above more than I ever expected.
House Call is like having everything needed all wrapped up in one place for a business. I now feel like I will not have a heart attack! :)
You still need to use QB for accounting right?
 

admin

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Administrator
Sep 4, 2007
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Robert Allen III 'Tre'
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admin

Staff member
Administrator
Sep 4, 2007
7,445
1,900
113
Real Name
Robert Allen III 'Tre'
Business Location
United States

admin

Staff member
Administrator
Sep 4, 2007
7,445
1,900
113
Real Name
Robert Allen III 'Tre'
Business Location
United States

Sandee Allen

Active Member
Jul 12, 2008
134
87
28
Virginia Beach
It took me a little time to adjust going from Quick Books to Xero; however I found Xero to be easier and more flexible for our business. When I have a question, Xero's customer service will send me the answer pretty quickly. I then print the instructions out it out to follow. Great so far.

House call keeps moving forward with great updates. I like the discount line. This way our customers actually see the original total for a job and then the discount they received.

The old way example: If a job was for 300.00 but we gave the customer a discount and charged 225.00 then this is all they remember if they call back a year or so later. Its easy to forget if not seen written down. Now the technicians and all who answer the phone will see the customers original total with the discount. This will help in not always charging the same amount if a discount was given just one time. :)
 
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admin

Staff member
Administrator
Sep 4, 2007
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Robert Allen III 'Tre'
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To bad you can't use the app while on your phone with Sprint. The app is great other then that. I unfortunately answer all my calls so this won't work for me. Maybe one day.
So im assuming you cant use any apps while talking on the phone using Sprint service? I remember Verizon was like that, used to be but changed - were with AT&T and talk and browse all at once, we all have iPhones or iPads for our techs.

Get an ipad and you wont ever look back :)
 

LookNGood

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Mar 17, 2014
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Joe P
So im assuming you cant use any apps while talking on the phone using Sprint service? I remember Verizon was like that, used to be but changed - were with AT&T and talk and browse all at once, we all have iPhones or iPads for our techs.

Get an ipad and you wont ever look back :)

I have Verizon and can't run the app and talk on the phone. I did end up buying an ipad. It works well for me. And when you use the app in front of your customer the iPad looks more professional than the phone. The first day or two using the app with my iPhone I felt people thought I was texting while talking to them. When using the iPad I don't feel that way at all.
 
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