masterblend is dying and taking my money with it. | TruckMount Forums #1 Carpet Cleaning Forums

masterblend is dying and taking my money with it.

onfire_02_01

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Approximately June 1st I ordered a new truckmount from masterblend because mine broke down and I am tired of fixing it. My supplier told me 4 days to have it shipped and we will install it Monday of the next week. I called on Thursday before to finalize times and was told that it would be 3-4 weeks because masterblend was behind. I called masterblend directly and they said oh no 2 weeks, 3 max. My truckmount was suppose to have been completed and shipped last week. I called my supplier to find out what time I should come in today to have it installed, well 6 weeks later and they still haven't started work on my truckmount, sitting ahead of me are two demonstration truckmounts for their van and another persons new truckmount. I learned today from my supplier that all but 1 of their production staff have left and that one remaining has broken his ankle and is barely working. Needless to say I am pissed at masterblend right now, I expected much better out of them.
 

onfire_02_01

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I have thought of that. But my loan with the bank says it is for a masterblend eldiabo. I am not sure how hard it would be to get that changed after the loan has been made.
 

Joe cool

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Call there distributer s and find one in stock some where .
 

dmreed4311

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I have thought of that. But my loan with the bank says it is for a masterblend eldiabo. I am not sure how hard it would be to get that changed after the loan has been made.
Pretty sure one phone call would fix that.
 
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rob allen

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I've found in life there is usually 2 sides to a story. Have you ever thought that there may be an issue between the disty and Masterblend?
 

onfire_02_01

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What I have heard is that most of the production guys along with some front end guys have left the company and the one experienced guy left has a broken ankle.
 

SunnyDays Carpet Cleaning

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Sorry for your Troubles. But glad you posted, because I'm selling my old TM to buy new one. And I couldn't be waiting 6 weeks. That sucks man.
 

onfire_02_01

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I doubt it was the distributed, but I am willing to be wrong, I have called masterblend a couple of times and have gotten different answers each time. My supplier said they would begin work on my truckmount sometime this week if I was lucky Tuesday, I called masterblend this afternoon to complain and was told there was never a 2-3week delay it was always a 4-5 week delay and my truckmount was shipped on Friday.
 

dmreed4311

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I doubt it was the distributed, but I am willing to be wrong, I have called masterblend a couple of times and have gotten different answers each time. My supplier said they would begin work on my truckmount sometime this week if I was lucky Tuesday, I called masterblend this afternoon to complain and was told there was never a 2-3week delay it was always a 4-5 week delay and my truckmount was shipped on Friday.
so have you been working these last 5 or 6 weeks?
 

Mark Jennings

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May 22, 2008
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Approximately June 1st I ordered a new truckmount from masterblend because mine broke down and I am tired of fixing it. My supplier told me 4 days to have it shipped and we will install it Monday of the next week. I called on Thursday before to finalize times and was told that it would be 3-4 weeks because masterblend was behind. I called masterblend directly and they said oh no 2 weeks, 3 max. My truckmount was suppose to have been completed and shipped last week. I called my supplier to find out what time I should come in today to have it installed, well 6 weeks later and they still haven't started work on my truckmount, sitting ahead of me are two demonstration truckmounts for their van and another persons new truckmount. I learned today from my supplier that all but 1 of their production staff have left and that one remaining has broken his ankle and is barely working. Needless to say I am pissed at masterblend right now, I expected much better out of them.
Hello Jeremy! First off; we appreciate your business. Very Much! I cannot tell you everything that has been said to you from your distributor. I agree with Rob 100%.. there's always two sides to a story. I can tell you this: Your order for your El Diablo was sent into MasterBlend from your distributor on 6-22-15. Your truck mount shipped from our Denver office this past Friday. It took us 2 weeks and 4 days to fulfill the order. I ask you to contact your distributor to find out more details and you are of course always welcome to call me direct. Again, thank you for your business. Mark Jennings 800-525-9644. I'm in today and tomorrow.
 

wandwizard

Randy Dockins
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Sure sounds like the distributor dropped the ball if it took 3 whole weeks for Masterblend to get the order. He orders it on June 1, but Masterblend receives the order June 22? Something went drastically wrong here.
 

rob allen

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The only thing that has the potential to hold up my orders is outstanding payments. Just saying.