Luxcelle rug with pee

the rugman

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Gotta call from another cleaner - custy has a 10x7 brane new rug - blended with Luxcell (viscose). Has 3-4 small dog pee areas. They paid $1100 for the rug and it's literally a couple weeks old. I'm guessing it can't be spot cleaned? @Scott W ??
 

Scott W

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Gotta call from another cleaner - custy has a 10x7 brane new rug - blended with Luxcell (viscose). Has 3-4 small dog pee areas. They paid $1100 for the rug and it's literally a couple weeks old. I'm guessing it can't be spot cleaned? @Scott W ??
Is this woven or tufted? Glued on backing?

Dyes or colorants may dictate how this can be handled, but it might be possible to treat with Wool Medic. The flush water from the surface while extracting from the back.

Since the comparison will be the cleaned spot to new rug, i doubt spot cleaning can make it blend in 100% but you might get it close.
 

the rugman

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Bob Cairns
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Is this woven or tufted? Glued on backing?

Dyes or colorants may dictate how this can be handled, but it might be possible to treat with Wool Medic. The flush water from the surface while extracting from the back.

Since the comparison will be the cleaned spot to new rug, i doubt spot cleaning can make it blend in 100% but you might get it close.
Thx scott - I haven't seen it yet but they just moved in and bought the rug so it's basically brand new. I'm thinking it's tufted ($1100 from Raymour and Flannigan).
I'll try and get some pics - the label does say something about wool from NZ too.
 
Jan 9, 2019
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The only way to remove urine from rugs is to flush it out. I would recommend cleaning in plant with saturation with urine removing product(Pro's Choice rug restorer) then acid rinse, VLM cleaning and speed drying (air movers and dehumidifiers) As you know the drill for viscose rugs the customer needs to be told what can happen.
 

george_michael

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Some pet stain erasers are available in the market, they are actually pretty good. Did you try any of them?