Lies customers tell | TruckMount Forums #1 Carpet Cleaning Forums

Lies customers tell

rob allen

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"Your receptionist gave me a firm price on the phone". Thinking in my head "nah she has been trained to say "the tech will give you a firm price when he arrives". What about you, any lies customers tell you?
 

Odin

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Mar 26, 2014
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terje brevik
I have to run to the store, will be back in 15 minutes

The real estate agent can you give me a really good deal I'll send you lots of work

Real estate agent, don't worry a check will be on the kitchen counter for you

It's just a small room with a few spots
 
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wandwizard

Randy Dockins
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Nov 12, 2008
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Randy Dockins
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I have to run to the store, will be back in 15 minutes

The real estate agent can you give me a really good deal I'll send you lots of work

Real estate agent, don't worry a check will be on the kitchen counter for you

It's just a small room with a few spots
I had one do that to me about 20 years ago and haven't seen hide nor hair of her since! Of course, she never paid either.
 
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Jan 20, 2020
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Benji Zimmerman
I'm still new in this thing. Customers have been very truthful.

I also try to get reasons why I might need to charge more out of the way on the initial phone calls or emails.

I figure I can build more value if I get these pain-points they have out of the way and, like Rob said earlier in this thread, never give a firm quote. I always google the address while I'm on the phone. If I've got a McMansion with oversized everything, but it's 4 bedrooms, 2 livingrooms, 2 hallways and 2 flights of stairs, I always say I'd like to measure it out on square footage vs my normal per area rates (restrictions apply). If it's such a big job I'd like to put it in a range and then tell the customer whichever pricing model is the lowest cost to them we will give them. But ya, certain places, and certain people on the phone - you don't want to be tying yourself down over the phone. It's less about what the cost will be, and more about the service and quality of work we provide. We don't surcharge for alot of things, and if a job is super easy and the customer is super nice I'll mark it down for them (from the basis quote) to give them a pleasant suprise, make them a cheerleader, and keep them as long as humanly possible.
 
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rob allen

Administrator
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Sep 5, 2007
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www.drynclean.com
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Robert Allen,Jr.
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United States
I’ll get you tons business if you give me a good price.
 

rob allen

Administrator
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Sep 5, 2007
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Va.
www.drynclean.com
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Robert Allen,Jr.
Business Location
United States
My dog doesn’t pee in the house

eZy Watermark_26-07-2020_07-19-30AM.jpg
 

OxiFreshGuy

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Nov 12, 2016
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Boris Johnson
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I never use resolve! (As there's a can on the end table in the living room.)
Lol yeah, recently some college kids were moving out of a high end penthouse type place. I didnt initially detect any issues on the carpet or see/smell anything.

I started pre spraying and holy mother of god the smell!

Friggin dog had liquid diarrhea all over the carpet and they rug doctored the hell out of it so it was all deeper and smell covered by the chemical.

Fun times.
 

rob allen

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Sep 5, 2007
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www.drynclean.com
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Robert Allen,Jr.
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United States
All my rooms are small.
 
Jan 20, 2020
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Real Name
Benji Zimmerman
Lol yeah, recently some college kids were moving out of a high end penthouse type place. I didnt initially detect any issues on the carpet or see/smell anything.

I started pre spraying and holy mother of god the smell!

Friggin dog had liquid diarrhea all over the carpet and they rug doctored the hell out of it so it was all deeper and smell covered by the chemical.

Fun times.

What did you use to fix this? How long did it take?
 

OxiFreshGuy

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Nov 12, 2016
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Boris Johnson
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What did you use to fix this? How long did it take?
There really isn't a "fix" the damage is done if it is in the padding. I treated with Unduz it, let it dwell, cleaned with BioPro10k spiked with Pure 02, acid rinsed with a Mytee T-Rex.

It is what it is. I didn't get a call back so I'm assuming it turned out fine.
 

Mama Fen

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Jul 18, 2012
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no name
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"I don't even HAVE a dog/cat/small child."

"No, I don't have any spots or stains that I've ever noticed."

"It's just two rooms."

"Well, the rug wasn't that expensive, so just do what you can." (rug is subsequently ruined) "THAT WAS A $5000 RUG, YOU OWE ME A NEW ONE."
 

ACP

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Apr 9, 2014
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Bjorn Marshall
I have like 3 really, really, really, really, reallllllllyyyyyyyyyyyyy small super duper like super tiny Itty bitty little rooms.

How much do you charge?

Me: quotes them for 3 extra large rooms
 

sbsscn

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Sep 17, 2009
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Arm Ben
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mine are


Not to large of an area

not dirty

new carpet...about 1-2 years old

its not dirty at all a quick pass is all that it needs


Its a super easy job

Its super easy, itll be quick

if you give me a good price ill give you more calls

Im willing to pay cash?