I've read a lot of good things about the jaguar 8.4 ETM, saw videos of it working and even talked to Ed about it. All seemed promising and was exactly what we needed. We've then went ahead and ordered the unit from Magic Wand. Once the package arrived, we've unpacked it and the unit looked very solid and promising. So we set it all up after reading the whole manual and setting it up step by step. We've then tested it on tile without any solution, with just plain water.
First -1 star was the pressure pump... I could hold my hand an inch away from the jets while the pump was working (max pressure) and it didn't hurt - yes the pump was working properly after it "broke in", and still was weak. The pressure pump was barely spinning the sx-15 tool that we use for tile. It would take an hour to clean a kitchen with that kind of pressure. We used a 1/4" 50' pressure hose.
Second -1 star was the vacuums. When they're both on, they're powerful but with just one of them on, it doesn't do any good.
Third -1 star was the pump out. The little mesh filter that is supposed to keep the debris out of the pump gets clogged so fast in the work field that it becomes useless. It worked fine for the first 15 minutes and then it was barely dripping with 1 vacuum on, once the vacuum was turned off, it was pumping maybe 1/2 gal/min - which is unrealistically slow.
Fourth -1 star was the design it self. It is NOT designed for any commercial tile/grout cleaning (that's all we do). The vacuum exhausts are blowing right into the floor which dries up the solution - dry solution doesn't do any good. The flimsy garden hose connector that came with the jaguar that connects the garden hose to the jaguar was leaking so bad that it was spraying water like 10ft out. The fresh water tank fills up about 2 inches of water before it shuts off the fresh water supply - which causes even more leaking at the connector. The fresh water tank is the same size as the dirty water tank and it only fills up 2 inches which leaves a lot of space that could of been used for the dirty water or something else. Also, the fresh water tank was leaking bellow where all the electrical motors and wires are...
Fifth and FINAL -1 star that puts a cherry on top is customer support. I've called Ed (manufacturer of Jaguar ETM) personally and talked to him about this machine and I've explained to him that we only do tile and grout cleaning (1,000-2,000 SqFt a day). He assured me that I wouldn't have any problems and we'll be working nonstop when cleaning 1000+ SqFt of tile. Well, we only worked nonstop for about 50 SqFt before the "13" gal (10 gal wet) tank gets filled up and the pump out gets clogged and the vacuum starts spitting out foam. Also, Magic Wand charged us 20% restocking fee + shipping for a piece of junk that they sold us that wasn't as described and for some reason it's our fault because we "didn't call them and talked to them about it before purchasing" (yes, that's what the lady on the phone told me at Magic Wand).
We've lost over $1,200 for something that we used once and it was a nightmare. Plus we got an unhappy customer that we had to come back to and re-do the job.
It's NOT for tile and grout cleaning.
My rating of the Jaguar 8.4 ETM is 0/5 stars.
Also, the lady at Magic Wand recommended to us to use their grout cleaner because it doesn't foam up - we use Grout Master.
Disappointed.
First -1 star was the pressure pump... I could hold my hand an inch away from the jets while the pump was working (max pressure) and it didn't hurt - yes the pump was working properly after it "broke in", and still was weak. The pressure pump was barely spinning the sx-15 tool that we use for tile. It would take an hour to clean a kitchen with that kind of pressure. We used a 1/4" 50' pressure hose.
Second -1 star was the vacuums. When they're both on, they're powerful but with just one of them on, it doesn't do any good.
Third -1 star was the pump out. The little mesh filter that is supposed to keep the debris out of the pump gets clogged so fast in the work field that it becomes useless. It worked fine for the first 15 minutes and then it was barely dripping with 1 vacuum on, once the vacuum was turned off, it was pumping maybe 1/2 gal/min - which is unrealistically slow.
Fourth -1 star was the design it self. It is NOT designed for any commercial tile/grout cleaning (that's all we do). The vacuum exhausts are blowing right into the floor which dries up the solution - dry solution doesn't do any good. The flimsy garden hose connector that came with the jaguar that connects the garden hose to the jaguar was leaking so bad that it was spraying water like 10ft out. The fresh water tank fills up about 2 inches of water before it shuts off the fresh water supply - which causes even more leaking at the connector. The fresh water tank is the same size as the dirty water tank and it only fills up 2 inches which leaves a lot of space that could of been used for the dirty water or something else. Also, the fresh water tank was leaking bellow where all the electrical motors and wires are...
Fifth and FINAL -1 star that puts a cherry on top is customer support. I've called Ed (manufacturer of Jaguar ETM) personally and talked to him about this machine and I've explained to him that we only do tile and grout cleaning (1,000-2,000 SqFt a day). He assured me that I wouldn't have any problems and we'll be working nonstop when cleaning 1000+ SqFt of tile. Well, we only worked nonstop for about 50 SqFt before the "13" gal (10 gal wet) tank gets filled up and the pump out gets clogged and the vacuum starts spitting out foam. Also, Magic Wand charged us 20% restocking fee + shipping for a piece of junk that they sold us that wasn't as described and for some reason it's our fault because we "didn't call them and talked to them about it before purchasing" (yes, that's what the lady on the phone told me at Magic Wand).
We've lost over $1,200 for something that we used once and it was a nightmare. Plus we got an unhappy customer that we had to come back to and re-do the job.
It's NOT for tile and grout cleaning.
My rating of the Jaguar 8.4 ETM is 0/5 stars.
Also, the lady at Magic Wand recommended to us to use their grout cleaner because it doesn't foam up - we use Grout Master.
Disappointed.