In house rug cleaning gone bad...wavy/wrinkled rug

Paradise305

Member
Jun 25, 2018
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Nick Brereton
Just wanted to share my experience after I had a rug cleaning go wrong. The rug fibers were a polyester and polypropylene blend with a jute and cotton backing. I didn't look for a label before cleaning it because out of the 1000s of rugs that I've cleaned, many times the label is missing or non existent and the fibers looked pretty safe to me. It was cleaned HWE with a mild detergent. As soon as I started cleaning it with the wand it started to "wave" along the edge. Once we finished the rest of the job the customer asked if the rug would lay flat after it dried I said it should. Customer didn't even give it a full day to dry and we were back picking it up that afternoon and bringing back to the shop. We let it dry completely over night on the rug rack with airmovers and dehus going. The wave got a bit better after drying overnight but once we had it back on the floor it was still wavy. I decided to completely resoak the rug all the way through then ran it through the centrifuge to remove the excess water then lay flat on the ground and speed dry with air movers and dehus. At this point I was considering pinning it to plywood and stretch to lay flat but decided against it. Once it was completely dry on the ground we reevaluated again. Slight improvement but not good enough. I decided to try a wet rag and iron along the edges after I got the idea from my grandmother who has been working in the dry cleaning business her entire life. Sure enough that did the trick. After I would iron the edges I would place an airmover to speed dry. I was able to get the whole perimeter of the rug laying flat. Glad I was able to correct the mistake I made and make the customer happy. The customer also said that the rug was bought online so I don't know if that had an effect on quality. I am now considering stopping in house rug cleaning all together. I seem to have too many problems lately that many times can be easily solved or corrected while doing in plant cleaning. Any thoughts or comments are welcomed.
 

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RockMan57

New Member
Apr 23, 2022
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RockMan57
I am now considering stopping in house rug cleaning all together. I seem to have too many problems lately that many times can be easily solved or corrected while doing in plant cleaning. Any thoughts or comments are welcomed.
 

cerobaga

Banned
Nov 30, 2022
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cerobaga
Just wanted to share my experience after I had a rug cleaning go wrong. The rug fibers were a polyester and polypropylene blend with a jute and cotton backing. I didn't look for a label before cleaning it because out of the 1000s of rugs that I've cleaned, many times the label is missing or non existent and the fibers looked pretty safe to me. It was cleaned HWE with a mild detergent. As soon as I started cleaning it with the wand it started to "wave" along the edge. Once we finished the rest of the job the customer asked if the rug would lay flat after it dried I said it should. Customer didn't even give it a full day to dry and we were back picking it up that afternoon and bringing back to the shop. We let it dry completely over night on the rug rack with airmovers and dehus going. The wave got a bit better after drying overnight but once we had it back on the floor it was still wavy. I decided to completely resoak the rug all the way through then ran it through the centrifuge to remove the excess water then lay flat on the ground and speed dry with air movers and dehus. At this point I was considering pinning it to plywood and stretch to lay flat but decided against it. Once it was completely dry on the ground we reevaluated again. Slight improvement but not good enough. I decided to try a wet rag and iron along the edges after I got the idea from my grandmother who has been working in the dry cleaning business her entire life. Sure enough that did the trick. After I would iron the edges I would place an airmover to speed dry. I was able to get the whole perimeter of the rug laying flat airbnb cleaning service 30a. Glad I was able to correct the mistake I made and make the customer happy. The customer also said that the rug was bought online so I don't know if that had an effect on quality. I am now considering stopping in house rug cleaning all together. I seem to have too many problems lately that many times can be easily solved or corrected while doing in plant cleaning. Any thoughts or comments are welcomed.
Had this happen twice in the last 4 weeks. Clean the carpeting 4 weeks ago like I have for the last 12 years and the (new) customer calls me stating I made the carpet buckle. I went back to inspect and sure enough it had a ripple. It had been several days between the time I cleaned and her call so it had time to relax flat but didn't. I paid a friend to stretch it. Today I did a job and the lady called stating her carpet is dry but has rippled in one room. She just had it stretched days before. First time dealing with this issue. Anyone else experience this?
 

keep it clean

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Dec 3, 2012
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Had this happen twice in the last 4 weeks. Clean the carpeting 4 weeks ago like I have for the last 12 years and the (new) customer calls me stating I made the carpet buckle. I went back to inspect and sure enough it had a ripple. It had been several days between the time I cleaned and her call so it had time to relax flat but didn't. I paid a friend to stretch it. Today I did a job and the lady called stating her carpet is dry but has rippled in one room. She just had it stretched days before. First time dealing with this issue. Anyone else experience this?
 

Kevin Dumas

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Aug 31, 2008
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Kevin Dumas
@rob allen another one sneaking in some editing tactics. Airbnb lol
Another one??? I bet the same one.
This account was started 3 days after mrkavin was banned so a good guess would be the same person with the same tactics.
It only took 16+months and 97 posts along with several reportings to get that profile banned. (They are a little slow around here lol).

@rob allen
@admin
 

keep it clean

Premium VIP
Dec 3, 2012
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Nick
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Another one??? I bet the same one.
This account was started 3 days after mrkavin was banned so a good guess would be the same person with the same tactics.
It only took 16+months and 97 posts along with several reportings to get that profile banned. (They are a little slow around here lol).

@rob allen
@admin
Lol yep.
 

wandwizard

Randy Dockins
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Nov 12, 2008
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I've had this same problem with only one rug and guess what? It also was from Turkey. I think there is a correlation. I don't know how many area rugs I've cleaned since 1987, but quite a few. I cleaned one last year thinking nothing of it and expecting no problems. Well, it was a MAJOR pain. Fortunately, it was a fairly cheap poly at about the original cost of only 180. I now will not clean any rugs from Turkey or will make the customer sign a waiver. Evidently, they're putting out some nice-looking rugs with garbage backings that ripple very, very easily when wet. The ironing tip is good, but I'd just as soon avoid that if at all possible. I suggest if you see "made in Turkey" on the label you go into it with your eyes open or you just might be buying the rug or tell the customer point blank what is likely to happen and let them decide if they want to clean it or buy THEMSELVES a new rug! Any method that uses water is very likely to make some of these rugs ripple up like crazy! A VLM method with extra low moisture might be safe to avoid problems. If you get it wet it WILL buckle up.