Implementing late fees

Jul 9, 2017
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stephanie barber
A customer is past due and has been a few times so I want to nip it in the butt NOW before it gets out of hand. Should I include the invoice number, past due amount and late fee amount on my next invoice which will also include the current amount due? I've never had to charge a late fee, this is a new customer and its a repeat so I feel I need to take action on the matter quickly. Any input would be helpful. Thank you
 

OxiFreshGuy

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Nov 12, 2016
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Matthew Frein
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Have you had a conversation with them about it yet?
 

OxiFreshGuy

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Nov 12, 2016
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Matthew Frein
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United States
I think having a direct conversation with them and making sure you are both on the same page about expectations of timely payment and go from there. A lot of my clients dont pay till 45 days later which can be annoying but they always pay
 
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floorclean

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Mar 31, 2016
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Dale MacDonald
. I have never charged a late fee. It’s a good way to piss them off and get nothing out of it. I’d suggest building this into work for the customer. IE if your hourly rate is 40/per hour up there’s to 45. Much better. They never notice and your getting paid to bank roll them. The last thing you ever want to do is upset a customer. A late paying customer is still a customer. And much easier to manage than trying to acquire a new one.
I’d think twice about service charges or late fees.
 
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J20770

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Jan 14, 2019
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Jason Dumont
Do you have a disclaimer on your invoice or contract stating that you will charge a late fee? If not, the customer can legally refuse to pay the late charges.

If it's all there in black and white I would call for payment and then submit a statement with the invoice charges and the late fees as separate line items.
 

J20770

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Jan 14, 2019
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Jason Dumont
One of my largest and best customers are anywhere from 90 to 120 days paying there invoices. I have never charged a late fee. It’s a good way to piss them off and get nothing out of it. I’d suggest building this into work for the customer. IE if your hourly rate is 40/per hour up there’s to 45. Much better. They never notice and your getting paid to bank roll them. The last thing you ever want to do is upset a customer. A late paying customer is still a customer. And much easier to manage than trying to acquire a new one.
I’d think twice about service charges or late fees.
I do that with a few of them too. Sometimes it's just easier.
 

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