If there is one thing you could improve on, what would it be?


Well-Known Member
Sep 1, 2009
Real Name
Paul Ottensmann
Business Location
United States
for me, its taking more time to inspect/price the job. I will be the first to admit that I am more of a technician than an businessman so Im more interested in getting started.

Yesterday, I had an all day job, big house. I always do a walkthrough with the customer, write the sales slip and give it to them prior to cleaning. As soon as I handed them the slip I realized I did not charge for a 1/2 set of steps. I know its minor compared to the total sale, but its money left on the table. Then as I was cleaning the Main Bedroom (the internet police will show up if I call it the Master Bedroom) it dawned on me that there must be a Main Closet I did not see in the walkthrough. So I go into the Main Bath and sure enough it was around the corner. Now Im not going to clean the whole house and not the Main Closet so I go ahead and do it anyway.

But it turned out well because when I was loading up the equipment, the owner says that she just started a home organizing business and wanted to know if I would be interested in being on her Preferred Vendor list. Well I quickly forgot about the lost income, but still, its one of the things I need to improve on.

Whats your story?


Active Member
Apr 18, 2017
Real Name
Trace Coulter
Same as you, I always don't charge enough. That is ending now. Now that it costs $150 to fill up the van!!! Everyone is getting charged for every little thing now! Think about if you are doing 20 bucks worth of freebies per day... thats 5 THOUSAND dollars at the end of a year. Thats a used car! or a fancy vacation! or all of the maintenance costs and chems on the van!

The only other thing I need to focus on is not over applying prespray. I still occasionally get a callback because it takes forever to dry because I over applied and it caused major wicking. My main focus now is on getting carpets as dry as possible. People hate wet carpets.