I started with Oxi Fresh CRB machines...still built into a million dollar company. Shows you something lol. I feel bad about it still to this day.
99% of my work is off the truck mount now. I rarely do encap cleans even though I know the profit would be better.
It's all about what your market wants I guess. If I lived in a lower priced area, and I couldn't charge enough $$ for HWE, I would just do CRB cleans fast and cheap, lol. Help out the low ball customers. I know what you mean about feeling guilty though, lol.
What was the oxy-fresh protocol for cleans where a CRB just won't cut it? Just do it anyway, and hope they don't get a bad review? I am genuinely curious. It's pretty incredible that they built a national franchise of a CRB and hydrogen peroxide, when you think about it.