I'm going to tell a little story (and I promise to make as it quick as I can) about in plant rug cleaning. Well....actually about one particular plant in New Rochelle, N.Y. It takes place in 1986. A Service Master that I did work for (and owned by a LEO friend of mine at the time) was in a bind. He asked me to drive his worker, Leroy to this plant to drop off 4 area rugs for cleaning using my van. I told him....."Mike, That's unnecessary as I know how to clean any and all rugs. I'll save you the headache" I told him. But no, Mike insisted and after multiple times of trying to convince him, I gave up, said C'Mon Leroy and took the 4 rugs to this plant.
So we get there, we bring the rugs in and as we're bringing them in I see one of the workers at the plant start to unroll one rug. Perplexed, I say nothing and observe. Then all of a sudden and out of nowhere this guy pulls out a Ninja extractor, flips on the switch and proceeds to "Clean" (actually ruin) this vegetable dyed, persian rug. I turn to Leroy and said.....Watch this idiot bleed the rug and sure as shit the red starts bleeding off onto the off white areas. The guy drops the wand in panic and runs for his boss.
Okay....So what have we learned here?
1)- Just because there is an "Expert" rug cleaning plant in your area, doesn't mean that they know what they're doing. YOU BETTER DO YOUR RESEARCH FIRST
on how QUALIFIED a rug cleaner is and NOT how Certified they. The difference is HUGE!!
2)- Leroy learned a valuable lesson that day and soon learned the value of proper testing for color bleed and crocking among other tests.
3)- Mike learned a better lesson and trusted me from that day forward.
4)- And though I could have stopped that worker from bleeding that rug by simply stepping in and stopping him, the above lessons would never have been learned by either Mike, Leroy, that worker and the plant owner had I done that.
Long story short- Know Who You Are Dealing With When It Comes To Dropping Off YOUR Customers Rug To Someone Else.
Years ago I coined the phrase..."I Trust Me And Very Few Others" for a reason.