Hi! I was just calculating the retention rates for a 4-van cleaning operation. I found that they were getting lots of new customers, but having trouble retaining existing customers. At first it was hard to notice because their order numbers looked steady, but they were still leaving a lot of money on the table. Now we are looking at new customers vs churns every week, improving service, and also calling the list of customers who are about to churn. Has anyone else done the same thing in their business?