Direct Mail EDDM - Housecall vs Customer Lobby - HUH?? | TruckMount Forums #1 Carpet Cleaning Forums

Direct Mail EDDM Housecall vs Customer Lobby - HUH??

Nov 24, 2012
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Here are some of our features:

Consumer Booking App

Your customers can book you directly through the free to download consumer booking app (HouseCall). Messaging, scheduling, booking, and payment processing happens automatically through the consumer app (available for iPhone and Android smartphones).

1.99% Credit Card Processing

Run all your credit card payments through HouseCall Pro for an industry-low rate of 1.99%. All card accepted. No extra fees. Use our card scanner to automatically enter credit card info without swiping or keying.

Automatic Invoicing and Receipts

You now have the option to send an invoice at the completion of your jobs. The invoice is sent to the customer's email. From there, your customer can pay online via credit card and the funds are sent straight to your bank account. Invoices and receipts are branded with your company name, logo, and contact information.

Job Scheduling

Dynamic, drag and drop job scheduling allows you to customize each job at the push of a button. All changes made on mobile or web platform updates in real time. Calendar views can be customized.

Dispatch

You can now add employees as administrators or technicians and dispatch jobs to them in real time. Any changes made to jobs that are dispatched will push out to technicians on the field and update on all devices. There is no limit to the number of technicians you can dispatch.

Customer database import and CRM

We format and import your customer database so you can pull up your customer list whenever you want and see job history, customer revenue, and all other customer details form your mobile device and our web portal.

Statistical Reporting and Analytics

We are featuring a perpetually developing analytics reporting system that allows you to measure revenue, employee productivity, marketing campaigns related to tagged groups, and much more.

Customer Sign-off

All payment requests from consumer booking app users are sent to the customer for sign off. Once you send for sign off, the customer will receive a notification. They can then sign off in their app and your payment will be processed automatically. You will receive an email as soon as they sign off.

Add private notes and job attachments

You can now privately keep track of gate codes, parking instructions, dog alerts, etc. Attach important documents to each job.

Add your services, job types, prices, service area, and company info

Self-serve company profile set-up which includes service range, job types, prices, company details, and much more.

Customer text notifications

Control your customer touch-points by selecting to notify your customers when a job is scheduled, when the technician is en-route to the job, and when you have completed the job. A text message and email will be sent to the customer on your behalf. You can choose to turn these notifications off by unchecking the box.

Customer Tagging

You can now tag your customers into groups based on categories like source (Yelp, Angie’s List, etc), or anything else you want like customer status, loyalty, deal groups, etc. You customize your tags and measure results.

Tax

If you're in one of the states with taxes, you can now edit your company's tax rate. This will automatically be added to your prices, and will be a line item on your receipts and invoices. Jobs previously scheduled before entering in your tax rate will not have the tax rate applied.

Quickbooks Online Integration

We are now integrated with Quickbooks online. Including customer import and reporting features.

Post Card and Email marketing

We are now offering Postcard Marketing at the introductory rate of 65¢ per postcard. You can also set custom email campaigns to your customers based on actions. You can send your customers postcards/emails to say thanks, remind them to schedule you again, or send a special offer a few months later to re-engage their business. Choose one of our many existing templates or create your own design.

Job Recurrence

For those customers who want a recurring service plan, we now have a feature that supports all facets of recurring job scheduling. Easy to use recurring job set-up with custom pricing and invoice capabilities.

Google Calendar Integration

HouseCall Pro is now fully integrated with Google Calendar. You can now push all job information out to your Google Calendar in real time.

Quantity and Unit Pricing

If you charge for service by the square foot or any other unit of measurement, you can now assign a price point for easier pricing structure.

*********As you can see, new member Andrew Clayton (with no posts), we are clearly more than just a marketing tool. We have many many tools and features that allow service professionals to run and grow their entire business. We also have a killer mobile app that lets you do everything out in the field. As far as i'm concerned, you're comparing apples to oranges.
Even though you're new, you should use the search feature to find all the other competitors that are discussed alongside HouseCall. There are many threads that are head to head, in addition to inside main threads as well. Take a look, here is a little tutorial I made for you http://rlnd.co/image/3i0i1l2x1J0C
There is numerous competitors that has been discussed, that isn't the matter nor what I care about - I was only asking for your business name and website url which you have not provided. Not saying you are but in some cases New members pop up and are not even in the cleaning business but out of no where start promoting another company out of the blue in all posts - which you have done. We personally do not use Customer Lobby but it might benefit others, the 2 companies you are trying to compare are so different and as said you are comparing apples and oranges.
Just like what equipment you buy, get what ya pay for.
No free rides in business, have to decide where to put your cash and what is important to YOU.
What are y'all thoughts on Como.com that allows you to build your own customer app?

http://www.como.com/
 

shane deubell

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May 8, 2006
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What are y'all thoughts on Como.com that allows you to build your own customer app?

http://www.como.com/
Far as i can see the map marker is stationary for a brick/mortar store.

The ONLY reason i would use an app is so customers could see when we are on our way.
That is the whole reason for them to download it in the first place IMO.

Hate waiting for the gas company or any contractor, drives me crazy.
 

rolandal

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Mar 13, 2015
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Roland Ligtenberg
Far as i can see the map marker is stationary for a brick/mortar store.

The ONLY reason i would use an app is so customers could see when we are on our way.
That is the whole reason for them to download it in the first place IMO.

Hate waiting for the gas company or any contractor, drives me crazy.
That on my way feature is exactly the reason why many customers love the HouseCall booking app as well!
 

HouseCall Pro

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Jan 15, 2015
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Astute business owners are less concerned with aesthetics & more so with Conversions that equate to tangible dollars.

Would you agree?
Aesthetics serve the purpose of ultimately increasing ease of use. Ease of use transfers to higher levels of functionality which ultimately results in more dollars and an overall better user experience. By neglecting aesthetics you run the risk of losing functionality and increasing difficulty of use which translates to wasted time and money opportunities.
 
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rolandal

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Roland Ligtenberg
Astute business owners are less concerned with aesthetics & more so with Conversions that equate to tangible dollars.

Would you agree?
I half agree.

An app that looks/acts/is terrible will only remain installed for a minute, so there will be no conversions.
 
Nov 24, 2012
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Aesthetics serve the purpose of ultimately increasing ease of use. Ease of use transfers to higher levels of functionality which ultimately results in more dollars and an overall better user experience. By neglecting aesthetics you run the risk of losing functionality and increasing difficulty of use which translates to wasted time and money opportunities.
Well sometimes you run the risk of wearing a tux at TomorrowLand.

Innovation is only relevant when the marketplace appreciates & values it.

Being overdressed won't translate into dollars nor make $en$e
 

HouseCall Pro

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Well sometimes you run the risk of wearing a tux at TomorrowLand.

Innovation is only relevant when the marketplace appreciates & values it.

Being overdressed won't translate into dollars nor make $en$e
Our primary purpose is functionality. You can't deny that this is an incredibly significant metric. This is why we spend so much time creating and perfecting features that increase the functionality of our software.
 
Nov 24, 2012
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I half agree.

An app that looks/acts/is terrible will only remain installed for a minute, so there will be no conversions.
So what is it about Your carpet cleaning app that'll have people excited to jump on first thing 6am every day?

Do tell...
 

HouseCall Pro

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So what is it about Your carpet cleaning app that'll have people excited to jump on first thing 6am every day?

Do tell...
That's an awesome question. We can answer that in a personalized 1-on-1 web demo, where we can discuss how HouseCall Pro can SPECIFICALLY help you and your custom business needs. I can post paragraphs on here, but this would be much better handled in a conversation environment. Just sign up for a web demo or call us personally and we can answer all of your questions.
 

rolandal

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Mar 13, 2015
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Roland Ligtenberg
So what is it about Your carpet cleaning app that'll have people excited to jump on first thing 6am every day?

Do tell...
They don't jump on 6am every day... but they are really excited when they can finally see their carpet cleaner on the way! And then they rebook him 3-6 months later... that's one of the many reasons why HouseCall Pro is growing so fast.

 

admin

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Well sometimes you run the risk of wearing a tux at TomorrowLand.

Innovation is only relevant when the marketplace appreciates & values it.

Being overdressed won't translate into dollars nor make $en$e
It's better to be overdressed....then underdressed.....unless.... lol
 
Nov 13, 2010
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FYI It's not 1.99% now. It's 2.69% +30cents per transaction ...a 35+% increase.
 
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HouseCall Pro

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Ruben Mier
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FYI It's not 1.99% now. It's 2.69% +30cents per transaction ...a 35+% increase.
Our promotional 1.99% rate was available for MONTHS with constant messaging specifying that rates would increase by certain dates. Our old payment processor bowed out of the market and we had to migrate to a new company for our CC processing as a result. Also, as our product gets better and better and delivers higher and higher value, it is only natural for the price to go up. Regardless, the additional value service professionals get far exceeds the incremental increase in price.

We have some exciting news that will be announced very soon, so hang tight.
 
Nov 13, 2010
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Understand. Just wanted to make sure current info was reflected in the thread
 

HouseCall Pro

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Understand. Just wanted to make sure current info was reflected in the thread
Absolutely. We are changing all threads in the next couple of days so everyone gets the most up-to-date information.
 

Wayne Byers

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Dec 21, 2015
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Thought I would chime in here. New to the site. I'm the VP of Sales at Customer Lobby. Currently we support over 5,000 Owners and a handful of the national franchising outfits.

I'd encourage Owners to take a look at the retention program we offer that works in combination with +90 invoicing systems to drive a fully automated online reviews generation solution and the most robust data driven retention program available in carpet. If you have over 800 active customers we can alleviate many of the challenges associated with these types of programs at scale.

Over the last few months we have analyzed over $4billion in residential carpet transactions and we not only share this information, but help our Owners benchmark their business alongside. With this data we drive a fully predictive and customized solution for each business. There is no Owner who has a one size fits all business, thus there is no one size fits all marketing program that works for all.

PM me or come by our website for a 15 minute demo.