House call pro | TruckMount Forums #1 Carpet Cleaning Forums

House call pro

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
If anyone is thinking about getting house call pro i would definitely do it. They have some really good customer service. I accidentally uploaded 900 contacts to house call pro i didnt want and they helped me get them all off. It is a great company and has helped me already make more money. I am on the 40$ plan and added quickbook intigration for an extra 20$ love the quickbook part.
 
Last edited:

jtsunbrite

Premium VIP
Sep 4, 2015
7,901
4,378
113
57
Houston, Texas
Real Name
jeff kessler
Business Location
United States
I don't want housecall pro to have my contacts and client list, plus I would want to straight out purchase the program, I feel paying monthly for it is a rip off
 
  • Like
Reactions: Kyle8

Mrs.SpeedySteamer

Moderator ~ And Most Awesome Member
Staff member
Moderator
Apr 26, 2012
4,466
2,423
113
Somewhere over the Rainbow
www.ezdesignmarketing.com
Real Name
Tiffany
Business Location
United States
I don't want housecall pro to have my contacts and client list, plus I would want to straight out purchase the program, I feel paying monthly for it is a rip off
This was brought up when they originally rolled out (the contacts thing). I am surprised that they still are manually uploading contacts to their clients databases. Most places you go charge a monthly fee. Just the way it works.

You can try creating an Access Database to run on your home computer and integrate it with Google Calendar. That is what I am currently doing for my business. Had my partner build a really awesome database to track all client files and what not. It isn't anywhere near Housecall Pro or other products on the market, but it gets the job done.

You can also just consider using Google for your contacts database and calendar. When we first started carpet cleaning over 10 years ago this is what we used. And Google Calendar really hasn't changed very much in the last 10 years. Simple and straight forward.

Housecall Pro does save a lot of headache. For me I signed up when it was $20 per month and still haven't even though we don't have a carpet cleaning business (whole other story). I know that it has gone up in price a lot, but you get what you pay for.

As for them having my client list, I didn't mind. But I know we would be closing in two years anyway. When we switch over to Full Circle in 2009 to answer our phones we were introduced to Appointmentquest. But like Housecall Pro you pay a monthly fee. It is a pretty much just an appointment tracking database. But you can download your contacts in different formats and upload them to other programs to send reminder cards, email blast, or phone call blast.

Something else to consider.

Good Luck~
Tiffany
 
  • Like
Reactions: ColoradoCleaner

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
This was brought up when they originally rolled out (the contacts thing). I am surprised that they still are manually uploading contacts to their clients databases. Most places you go charge a monthly fee. Just the way it works.

You can try creating an Access Database to run on your home computer and integrate it with Google Calendar. That is what I am currently doing for my business. Had my partner build a really awesome database to track all client files and what not. It isn't anywhere near Housecall Pro or other products on the market, but it gets the job done.

You can also just consider using Google for your contacts database and calendar. When we first started carpet cleaning over 10 years ago this is what we used. And Google Calendar really hasn't changed very much in the last 10 years. Simple and straight forward.

Housecall Pro does save a lot of headache. For me I signed up when it was $20 per month and still haven't even though we don't have a carpet cleaning business (whole other story). I know that it has gone up in price a lot, but you get what you pay for.

As for them having my client list, I didn't mind. But I know we would be closing in two years anyway. When we switch over to Full Circle in 2009 to answer our phones we were introduced to Appointmentquest. But like Housecall Pro you pay a monthly fee. It is a pretty much just an appointment tracking database. But you can download your contacts in different formats and upload them to other programs to send reminder cards, email blast, or phone call blast.

Something else to consider.

Good Luck~
Tiffany
Thanks i will look into doing that
I have a similar program but not housecall. I definitely think having some type of CRM program is a good idea in this day and age.
 

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
This was brought up when they originally rolled out (the contacts thing). I am surprised that they still are manually uploading contacts to their clients databases. Most places you go charge a monthly fee. Just the way it works.

You can try creating an Access Database to run on your home computer and integrate it with Google Calendar. That is what I am currently doing for my business. Had my partner build a really awesome database to track all client files and what not. It isn't anywhere near Housecall Pro or other products on the market, but it gets the job done.

You can also just consider using Google for your contacts database and calendar. When we first started carpet cleaning over 10 years ago this is what we used. And Google Calendar really hasn't changed very much in the last 10 years. Simple and straight forward.

Housecall Pro does save a lot of headache. For me I signed up when it was $20 per month and still haven't even though we don't have a carpet cleaning business (whole other story). I know that it has gone up in price a lot, but you get what you pay for.

As for them having my client list, I didn't mind. But I know we would be closing in two years anyway. When we switch over to Full Circle in 2009 to answer our phones we were introduced to Appointmentquest. But like Housecall Pro you pay a monthly fee. It is a pretty much just an appointment tracking database. But you can download your contacts in different formats and upload them to other programs to send reminder cards, email blast, or phone call blast.

Something else to consider.

Good Luck~
Tiffany
I wouls love to do this. I need as much info you can give me i want to do the post card marketing
 

rob allen

Administrator
Staff member
Administrator
Sep 5, 2007
34,812
17,407
113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States
We have been using it for 2 years. Be difficult to go back to old way doing things.
 
  • Like
Reactions: admin

Mrs.SpeedySteamer

Moderator ~ And Most Awesome Member
Staff member
Moderator
Apr 26, 2012
4,466
2,423
113
Somewhere over the Rainbow
www.ezdesignmarketing.com
Real Name
Tiffany
Business Location
United States
I wouls love to do this. I need as much info you can give me i want to do the post card marketing
If you're using Housecall Pro you can set up automatic postcard campaigns to go out to your current client base.

We setup the following...

2 Days after a Job was completed - Thank You Card
5 Days after a Job was completed - Request for a Review via postcard and e-mail
3 Months after a Job was completed - Remind them how valuable their referral would be to use. Show how we post "Thank You for Referrals" on our website for a month
6 Months ... Our other services
9 Months ... time to start considering another cleaning
12 Months ... time for another cleaning
14 Months ... End the procrastination and call postcard
18 Months ... We miss your business
24 Months ... We understand that life happens and you may have searched for another carpet cleaner.... This is why you should have us return instead...

Keep in mind the postcards were only if we hadn't heard from a client. If they booked again they would go into another campaign group.

Just a few clicks and it is completely automated with Housecall Pro... If you do it yourself you will need to use Access and/or Google Calendar... You can manually send out cards or use Sendout Cards to do it.

Hope this helps Kyle... Good Luck

~Tiffany
 

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
If you're using Housecall Pro you can set up automatic postcard campaigns to go out to your current client base.

We setup the following...

2 Days after a Job was completed - Thank You Card
5 Days after a Job was completed - Request for a Review via postcard and e-mail
3 Months after a Job was completed - Remind them how valuable their referral would be to use. Show how we post "Thank You for Referrals" on our website for a month
6 Months ... Our other services
9 Months ... time to start considering another cleaning
12 Months ... time for another cleaning
14 Months ... End the procrastination and call postcard
18 Months ... We miss your business
24 Months ... We understand that life happens and you may have searched for another carpet cleaner.... This is why you should have us return instead...

Keep in mind the postcards were only if we hadn't heard from a client. If they booked again they would go into another campaign group.

Just a few clicks and it is completely automated with Housecall Pro... If you do it yourself you will need to use Access and/or Google Calendar... You can manually send out cards or use Sendout Cards to do it.

Hope this helps Kyle... Good Luck

~Tiffany
Ok i havent paid the extra to open up post card marketing on house call. Was wondering if there was another way without the app. I feel the post card marketing is really important
 

groutguy

Well-Known Member
Mar 9, 2008
1,680
791
113
Fredericksburg Virginia
pristinepete.com
Real Name
Peter Diehl
Business Location
United States
I don't want housecall pro to have my contacts and client list, plus I would want to straight out purchase the program, I feel paying monthly for it is a rip off
Since I started Housecall my business became very organized and customer retention has skyrocketed, we have also gained about 100 reviews on various review sites accross the web. The money I save on cc processing alone pays for the monthly charges. I find it invaluable...I sure don't feel that it is a rip off. but that's just me...I feel exactly the same as Rob, couldn't imagine going back to my old ways.
 

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
Since I started Housecall my business became very organized and customer retention has skyrocketed, we have also gained about 100 reviews on various review sites accross the web. The money I save on cc processing alone pays for the monthly charges. I find it invaluable...I sure don't feel that it is a rip off. but that's just me...I feel exactly the same as Rob, couldn't imagine going back to my old ways.
Its the best i love it so much ot has mad me alot more organized
 

Kyle8

Well-Known Member
Oct 22, 2016
2,007
558
113
34
Real Name
Kyle manor
Since I started Housecall my business became very organized and customer retention has skyrocketed, we have also gained about 100 reviews on various review sites accross the web. The money I save on cc processing alone pays for the monthly charges. I find it invaluable...I sure don't feel that it is a rip off. but that's just me...I feel exactly the same as Rob, couldn't imagine going back to my old ways.
I dont know how i lived without it. Im acutally kinda scared im making so much money and when taxes come time not good.
 

Jose Holguin

Premium VIP
Oct 20, 2012
12,462
4,361
113
32
Vail, CO
Real Name
Jose Holguin
Business Location
United States
Housecall all the way, would be absurd to just pay a one time fee for a piece of software that's being worked on around the clock.
 
  • Like
Reactions: admin

Travis Teague

Well-Known Member
Oct 5, 2016
941
557
93
Real Name
Travis Teague
I don't want housecall pro to have my contacts and client list, plus I would want to straight out purchase the program, I feel paying monthly for it is a rip off
I am wondering the the same thing. I use hcp and load my customers into it. It is great but... Who is to say in the future they don't start marketing directly to them for other services or to other cleaners. I mean hcp is really the owner of the data as it is cloud based. Eventually making me pay 10 or 20 percent to clean my own customers homes.
 
  • Like
Reactions: Chris F.

akleenerimage

Active Member
Jan 29, 2012
533
191
43
Ohio
www.akleenerimage.com
Real Name
Joe Orcutt
Business Location
United States
Hcp pro isn't your enemy...we don't own our fricking customers guys. Bottom line, if we don't do our job right every time then guess what ? They search Google for a new carpet cleaner. So quit being scared of "your client list" being uploaded...and start using the advantages of house all to run your business better and help retain the customers.