This is where your custom-labeled lines come into play. There are all sorts of formulas for hardwoods, countertops, pet spots, neutral spotters, you name it, and this way you're giving the customer a professional-grade chemical that they cannot go out and buy more of on their own - they must get in touch with you! Slick, isn't it!
You can thank Lowes and the unending battle between blue and orange for your megrims, by the way - every Depot has a Lowes within spitting distance, and in the early 2000s both companies took terrible hits in the safety department (customers died in both stores due to safety issues with heavy equipment and poor securing of heavy things like drywall and countertops). As a result, both companies suffered a good hefty smack in the ROI, and have cut way back on their staffing.
Our store went from two plumbers and three master electricians on staff, to none. Six high-end employees were axed over the holidays to make room for 23 part-time meat shields who didn't require insurance. Nowadays their labor hours are committed to the "racetrack" of concrete around the perimeter, and if you're caught in an aisle but not actively helping a customer during "Power Hour", you get written up. Part timers also aren't put through the company's extensive product knowledge programs, so they're kinda clueless. The company saw a minimal increase in sales, but since they cut their labor-related expenditures by over a third, their ROI skyrocketed. Hence the stocks going up.
The majority of what mental power is left is focused on the Pro Desk end, since that's where the contractors spend their big bucks on building materials. If you really want to find someone who knows what the heck they're doing, head for the Pro Desk and pray.
NO, Flooring associates are NOT on commission, despite the rumors, and they don't get kickbacks for selling any particular brand. However, their management staff bonuses based on cost-vs-sales, so they are pushed to go high-dollar as much as possible and aren't educated very well (or at all) on the differences between different types of flooring or carpeting materials.