Hardwood Floor issue

Joey33

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Feb 24, 2017
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Joe oayette
Hello all!

We were cleaning the carpet at a customers house, everything went great the carpets turned out well and they were very happy. Unfortunately they called in this week and said that there were a few spots on the wood floors (I'll attach a picture) they were thinking were either burns or stains from our cleaning products. We use Sure-pass with a boost of sure solv, and that is I am pretty sure is the only thing we even brought into the house besides possible Stain one spotter (similar to Stain Zone, a peroxide based spotter). Either way we went back there to clean them up, and we had a little success as some of the color transferred to a rag, but it also appeared some of the wood finish would come along with it if we continued.

Anyone deal with similar problems or have any recommendations for a solution? Or are we stuck paying a wood floor specialist to sand it down/ re-finish?

Thanks!

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Mama Fen

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That is what I was thinking too at first, would the burn "stain" transfer to a rag though?
The "stain" isn't transferring, but if the heat damaged the finish in the process, then the finish could very well be transferring a bit (and since it's burnt, the color goes with it too).
 

Todd the Cleaner

Todd Cottino
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Those marks look more like a liquid was spilled or dropped rather than a solution hose burning the wood.

You may need to sand it out. If you are lucky you can sand just the stains and re-apply some finish just to the sanded area but I’m guessing you will end up doing the whole floor.
 

jtsunbrite

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Those marks look more like a liquid was spilled or dropped rather than a solution hose burning the wood.

You may need to sand it out. If you are lucky you can sand just the stains and re-apply some finish just to the sanded area but I’m guessing you will end up doing the whole floor.
I agree with Todd, that is a spill of some sort not a burn mark from solution hose fittings