yes but you can use an approved CRI rug doctor and chemicalsIs their carpet fairly new? Manufacturers typically require 'truck mounted steam cleaning' once every 12-18 months to retain vendor warranties, and likely the person who sold the floor covering to them told them that. They may be the same kind of customers asking if you are IICRC certified for warranty reasons as well. It's unfortunate that it can have an effect on the business of a skilled tech using a quality portable. Ken made a point, it's not about the machine but the guy using it. Good luck!
Why fake it? Just be honest about it and if they feel they need the TM just move on, I started with portables and I was always up front some people didn't care some people did that is wahy I saved and bought my TM now when they ask do you use a truckmount I jus say yes and move on the next question.Delivery, delivery, delivery. When I first started (a business that is, did 10 years before that working for a CC company) I had a Century 400 Ninja, and determination. Confidence is everything. Did I run into this? Of course, but rarely did it cost the job. "Do you have one of those trucks with the machine in it"... or whatever brilliant string of words a civilian uses to feel us out... how do you reply? "Well, no sir.... I have a portable"? Or "YOU DON'T NEED ONE OF THOSE, I'M A PRO AND YOU DON'T KNOW!!!!".
Yea... don't do either.
"Ah, you're thinking Hot Water Extraction cleaning... yes we do that, and I agree that's probably what you need here".
"I haven't quite decided which method will work best in your situation... when was it last cleaned? Hmmm, you're probably right... it is probably time for"...
I dunno… "a good rinse"
or... "hot water extraction"
or.. hell "a good steam clean". Whatever.
Point is, fake it til you make it man, and go in with confidence. Provided you can get a carpet cleaner than some dildo hack splash and dash, say what you gotta say to get in, and rock that rug so they'll never call anyone else.
To reiterate, foot in the door, rock rug with confidence, enjoy the life you've made.
My 2 cents.