Really. I'm trying to get to the 25 five star reviews at this point. I have 3 5 star reviews and no negative feedback. Every single customer has been happy with my work, and one callback but we got it perfect in short order when we went back for an hour and a half (spot treatments).
Where to begin...
Reviews are great, but won't guarantee continuous flow of customers. It can take year or two for you to get that number.
In current, modern day world, being in someone's house for over 6 hours doesn't make you better Pro ( at least in my neck of woods) it's a travesty. What's up with first time customer discount. You're giving your hard earned income to someone that you most likely never going to encounter again, believe me, attrition ratio is way bigger than we like to admit. Yes, you retain some, but you loose way more.
Walk tall and proud to every customers home knowing that you're giving them your best. Remember wasted motions from each day and adjust it as you go. Walk-through is your best friend. That time spent with customer while listening to his/her concerns will give you answers about anything you might need when you get back with prespray. For stubborn stains power solvent , red stain , protein remover, urine treatment with a spot lifter ( water claw), plastic tabs, styro blocks and even sliders . You already have floor coverings and corner buddies in place . Rather than running back to your van, collect all needed items on side of the door steps and grab them when needed. I like my crb, oreck - stair warrior and bunch of airmovers always handy.
It's not place for me to talk numbers , I don't want Mike C. to get jealous knowing that his $465 for 3 rooms won't measure up.
If you do the "charity" work ( offering discounts) channel it towards army vets, in this case it's not charity anymore, you're paying them back.
Good luck, brother!!!