We just are giving you guys an option to get jobs through that outlet. It can easily be shutoff. One of out highly requested features was to help you guys grow your business. This is doing just that. We negotiated a 10% referral fee. What that means is very simply is that you don't have to spend 1 dime UNLESS you get a job AND it closes out AND you get the money in your bank account. This is the same as you hiring a technician and giving him 10% of your trucks gross. If you hire a salesman, he will get paid $50k ONLY IF he gets you $500k worth of business.
This "option" is sort of like a bully offering you a Swirley or a wedgie. It's not really an option, either way sucks.
Using your example, and my situation. I am already getting the "$500k" worth of business from Yelp. But your creating a situation where now I would have to pay $50k for that same $500k worth of work that I am already getting. Just so a customer can schedule online?
A feature that like people have mentioned can be very troubling for our business.
How are you going to set my minimum pricing for this online scheduling? My minimums are based on distance from my shop, have you created an algorithm that will give them a minimum based on that? How about preventing a situation where I get a customer one hour east of me scheduling an appointment after an appointment that is one hour west of me. Will you calculate that drive time to prevent them from making me late? (Which is the smallest issue with that, since I am now going to waste two hours of my day going from job to job.)
The listing sites are great in a sense but they force our hands in many situations. They take our information and put it on their sites without permission, and now people think they can use that site and it's somehow convenient for me.
This is not a convenient feature for our business, and if customers see it is available and we don't offer it, it becomes a negative moment of truth for us.
How does it make sense for our business to suffer because someone changes up their business model on a daily basis. Especially you guys, since I pay you a monthly fee.
This service should at least be included in our PAID plan. So at least I wouldnt have to deal with the bull spit that comes along with it without losing more money paying Yelp for something they have been giving to me for free.
I like hcp, but this does NOT have our best interest in mind, this has your bottom dollar in mind. You guys made your service a monthly subscription even though it is a piece of software you could sell as a one time sale. Ok fine, but don't keep bending me over like this creating shitty situations.