For those who use online booking

[Timothyscarpet]

How do you make sure that your jobs that are booked online aren't all over the dang place? I mean geographically, like I would like online booking option but if I have someone in a town 40 miles north of my town book and then the next time slot books 40 miles south it wouldn't be the greatest day. How do you guys do it?

 

[OxiFreshGuy]

I dont market in those places. My website clearly states where I service.

Every now and then I do get a strange booking and I call them to explain we don't service that area. No sweat. It brings in far more positive bookings than negatives.

 

[Timothyscarpet]

I dont market in those places. My website clearly states where I service.

Every now and then I do get a strange booking and I call them to explain we don't service that area. No sweat. It brings in far more positive bookings than negatives.

Maybe it wouldn't be a good option for us, we service a wide area being we are rural. Our communities are all about 20-45 miles apart and we try to make a day out of servicing in each community.

 

[OxiFreshGuy]

I disagree. You're losing a passive booking stream. Try it on and adjust as needed. 15% of mt bookings are online

 

[Timothyscarpet]

I disagree. You're losing a passive booking stream. Try it on and adjust as needed. 15% of mt bookings are

Where do you promote it through? Google? Social Media?

 

[OxiFreshGuy]

I use HouseCall Pro - so it integrates directly with Google (literally, Google prompts people FOR ME AT NO COST to book online...) FaceBook, Yelp, my website

 

[Timothyscarpet]

I use HouseCall Pro - so it integrates directly with Google (literally, Google prompts people FOR ME AT NO COST to book online...) FaceBook, Yelp, my website

Great I'm using HCP as well, maybe I'll turn it on for a while and try it. Do you have an office manager working your schedule or are you doing that yourself?

 

[ACP]

If they happen to book on a day which is very inconvenient just contact them right away, only a crazy person will freak out

 

[OxiFreshGuy]

Great I'm using HCP as well, maybe I'll turn it on for a while and try it. Do you have an office manager working your schedule or are you doing that yourself?

I'm a small two trucks operation at this point so I mostly handle it myself.

 

[HouseCall Pro]

Great I'm using HCP as well, maybe I'll turn it on for a while and try it. Do you have an office manager working your schedule or are you doing that yourself?

It's been a couple of months - did you turn it on? How many bookings did you get? What was your overall experience?

 

[Timothyscarpet]

It's been a couple of months - did you turn it on? How many bookings did you get? What was your overall experience?

Love it, haven't gotten a ton of bookings but the ones that come through its nice getting the alert over the weekend or during night hours while I'm not working the phones. It's changed the way I communicate my pricing to clients as well. I was always measuring every room and charging by the ft, I switched to area pricing to fit the online booking site and it's working out well. Business is good love how HCP has streamlined our crm.