Every year we do a top to bottom carpet cleaning of the local library. That coupled with a few area cleanings through out the year we gross a couple of thousand dollars from this customer annually. It’s all ways been a boost during a our slow time. This year I went in, like I do every year, to set up there annual cleaning. Much to my surprise there was a new director in charge. He assured me there was no need for our services as he and his son, in an effort to cut costs, did it with a Rug Doctor. Needless to say I was flabbergasted. I wasn’t sure even how to respond. I regurgitated the usual response about the pitfalls of home cleaning machines. It didn’t seem to have much impact. I’m still perplexed as what to do. I need to figure out how to get this job back.