Do you take your prespray into jobs to mix or show your clients what you use?

rob allen

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Do you take your prespray or cleaning solutions into jobs to mix or show your clients what you use? Why or why not?

tmf prespray line up .jpg
 

rob allen

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Nope most of them could care less, most of mine seam annoyed when i try to explain the technical/chemistry side of it all they care about is end result....sad but true
We do. We like to show the Blue Label back list safety and features. Also to let them smell scent. Leaves a positive impact on clients that to me cements the customer to my company.
 

SRD

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We do. We like to show the Blue Label back list safety and features. Also to let them smell scent. Leaves a positive impact on clients that to me cements the customer to my company.
Oh i get it and it makes sense, but i usually get the 1000 yard stare from the client when i try to go into that lmao
 

Sapphire Steamer

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Do you take your prespray or cleaning solutions into jobs to mix or show your clients what you use? Why or why not?
I only discuss specifics on chemicals if asked, always happy to show MSDS information or the product itself. I do tell them specifically which protector I use as it's part of the 'pitch' in why I choose to use it and how it will benefit them.
 
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sbsscn

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No,
Never and never will!

Although i am the salesman, im not selling her/him the product. im selling the service, and fiber guard (TMF) but
I have never understood why some guys show the product to the customer. If I private label it then yes, but otherwise, no.
Ive handed some customers (per request) the sds but never taken the time to show off the stuff ill be using.

I think it be a mistake. If he customer would know the product then , they could ask for a different cleaner to use it,
then id be suffering the loss.

I know this because Ive had folks hire me asking me to use the last cleaners product by name, Ive never done a job with that request because I love TMF products.
 

sbsscn

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We do. We like to show the Blue Label back list safety and features. Also to let them smell scent. Leaves a positive impact on clients that to me cements the customer to my company.
you have good reason to do so. Its your own product.
But since its not my private label. sorry no.

But I will say this, my clients love all of the scents your products leave behind.
Theyve asked me what brand, but thats a no, no (kind of like kiss but not tell). or else they wont call/need me
 

mrotto

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almost all my clients are not home when Im there. So, no I dont. Although there has been an uptic in work at home clients, but they let me in, tell me what to do and go hide in their office.
 

Sapphire Steamer

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What protector do you use?
I use Green Guard Protector. The pitch usually goes something like "because it's my own company I have the benefit of choosing my own chemistry, so I use Green Guard because it's less aggressive of a chemical than Scotch Guard, but works well and is residential approved." Also it's dilution rates are generous and a jug of it goes a long way.