Do you guys take pictures of the rugs you clean?

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Jun 25, 2018
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Real Name
Nick Brereton
#1
Does anybody take pictures of customers rugs before cleaning to point out defects? Do you have a camera mounted to a wall or ceiling or do you just use your phone? I'm looking at the best way to start documenting and taking pictures of all the rugs we take in.
 

rob allen

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Sep 5, 2007
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www.drynclean.com
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Robert Allen,Jr.
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#2
Yes. Document, document and document.
 
Dec 3, 2012
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Nick
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#6
Good idea to take pics from multiple angles. No matter what type of job it was. If there is ever a question down the road at least you have something to look back on.
 
Jun 15, 2018
40
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Real Name
Thunder Warren
#7
I used a galaxy note to take pictures and then had them initial the picture as proof it was before I took it. I’m sure you can do the same with any other phone
 

Dafloorman

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Jul 30, 2008
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Deerfield Beach, FL
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Gerald Simmons
#8
Does anybody take pictures of customers rugs before cleaning to point out defects? Do you have a camera mounted to a wall or ceiling or do you just use your phone? I'm looking at the best way to start documenting and taking pictures of all the rugs we take in.
Are you in Miami?
 

Scott W

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Feb 14, 2006
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www.interlinksupply.com
#9
Always photograph.

If your company gets big enough, there is software to attach the photo to the customer file. Make sure the right rug photo goes with the right rug and customer. Some folks just print out the customer name and info and get it in the photo with the rug.

I used a dedicated digital camera, but back in my rug plant days, i did not have a cell phone.
 
Jun 25, 2018
36
3
8
Real Name
Nick Brereton
#10
I have a server, computers, and software but I'm trying to make this fool proof for my technicians. Some of them aren't very tech savvy. With your dedicated camera did you have to manually export your pictures from a sd card onto a computer or server? I know there are some cameras today that have built in wifi to export pictures and they even make sd cards that have wifi capabilities. It does me no good when a customer calls up complaining that there is damage to her rug (pre existing that she hadn't noticed) and the pictures are on one of my technicians phones in their camera roll out on a job somewhere. Just trying to figure out the best solution here.
 
Jun 25, 2018
36
3
8
Real Name
Nick Brereton
#12
by the way thanks for everybody's input, tmf is the best and I get a lot of great info from everyone on here.
 

sbsscn

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Sep 17, 2009
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california
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Arm Ben
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#14
Absolutely!
document, take dimensions and photos
we also video
 
Jun 25, 2018
36
3
8
Real Name
Nick Brereton
#15
Ok, Paradise 305, is why I asked, that’s the zip code down there, and most people call our area paradise. Lol
We got a sign hanging in our office that says, "Just another day in paradise" so that was kinda the influence.