Custy said they DID NOT put a finish on this floor. What do you think.

EverythingFlooring

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Do you think finish was applied? Customer is stating that there was no finish applied but I think the pic tells the story...We denied the claim that the LVT was defective, now it's back for appeal...
2c20cfd67ffa81ce2cada12ffceb2eae.jpg



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LookNGood

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Do you think finish was applied? Customer is stating that there was no finish applied but I think the pic tells the story...We denied the claim that the LVT was defective, now it's back for appeal...
2c20cfd67ffa81ce2cada12ffceb2eae.jpg



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I would guess the customer is mistaken rather than lying. They don't understand that many of the products that are labeled "rejuvenate," or some nonsense like that, actually contain a top coat. They think they are just cleaning the floor.

Maybe they had a cleaning company come in asking for a shine and the company applied the finish.

Zooming on the pic I can see what looks like residue. So it's either cleaner residue or finish, imo.
 

Mike Krall

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What's the claim for?

I would guess the customer is mistaken rather than lying. They don't understand that many of the products that are labeled "rejuvenate," or some nonsense like that, actually contain a top coat. They think they are just cleaning the floor.

Maybe they had a cleaning company come in asking for a shine and the company applied the finish.

Zooming on the pic I can see what looks like residue. So it's either cleaner residue or finish, imo.

Don't those Swiffer wet jets leave a shine too?
 

Mike Krall

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I work for the LVT manufacturer, the claim was for a defect. Their claim was that the floor had a irregular finish. The distributors sales rep went out with once and done to try to clean it off.


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Not being in your business that sounds like a tough claim to handle.
 

Mike Krall

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Not really use a small amount of stripper on a towel and clean a spot.

Like stated earlier probably a confusion about proper product use and maintenance

But I would think you'd have to do that to the whole floor since it's an appearance issue. Appearance issues are also subjective and like Joe said what we know and understand as topical finishes aren't the same as what a consumer would.
 

MikeGaure

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But I would think you'd have to do that to the whole floor since it's an appearance issue. Appearance issues are also subjective and like Joe said what we know and understand as topical finishes aren't the same as what a consumer would.

Manufacturers and installers wouldn't be responsible for the whole floor clean up though. That would show a topical was applied
 

longkenn

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I bet if you snooped around you might find a bottle of Rejuvenate hiding in a closet or storage area. I bet they put it on the floor thinking it would look good. It does for a while, then it looks like the devil himself and it will leave you cursing the day you tried to rid the floor of it.
 

EverythingFlooring

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I bet if you snooped around you might find a bottle of Rejuvenate hiding in a closet or storage area. I bet they put it on the floor thinking it would look good. It does for a while, then it looks like the devil himself and it will leave you cursing the day you tried to rid the floor of it.

I wish I was on site...I would look around. I'm in Georgia...job is in Wisconsin...


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