- Mar 28, 2014
I would guess the customer is mistaken rather than lying. They don't understand that many of the products that are labeled "rejuvenate," or some nonsense like that, actually contain a top coat. They think they are just cleaning the floor.
Maybe they had a cleaning company come in asking for a shine and the company applied the finish.
Zooming on the pic I can see what looks like residue. So it's either cleaner residue or finish, imo.
What's the claim for?
Don't those Swiffer wet jets leave a shine too?
Not really use a small amount of stripper on a towel and clean a spot.
Like stated earlier probably a confusion about proper product use and maintenance
But I would think you'd have to do that to the whole floor since it's an appearance issue. Appearance issues are also subjective and like Joe said what we know and understand as topical finishes aren't the same as what a consumer would.
I bet if you snooped around you might find a bottle of Rejuvenate hiding in a closet or storage area. I bet they put it on the floor thinking it would look good. It does for a while, then it looks like the devil himself and it will leave you cursing the day you tried to rid the floor of it.