Customer wants me to pay $65 because I apparently didn't put their furnace door completely back on. | TruckMount Forums #1 Carpet Cleaning Forums

Customer wants me to pay $65 because I apparently didn't put their furnace door completely back on.

emeraldclean

Premium VIP
Feb 20, 2012
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Beausejour Manitoba Canada
Real Name
Grant Schmidt
Business Location
Canada
Your fault for not putting the furnace fan / or AC on and system check .
Been cleaning ductwork for over 20 yrs. Learned along time ago to test ( run furnace fan, AC or heat depending on the season and system) BEFORE and AFTER duct cleaning. Make sure home owner is aware of before and after system test.
I have had jobs that when I test system before I clean ( furnace/AC ) does not come on because of a mechanical issue.
Now if I don’t check first and go and put system on after job and it doesn’t work.... guess who pays for repair ??
Ya pay the $65 and look at it as a learning experience.
When I’m done and test system ....if they have any mechanical issues later it is purely coincidental.
 
Last edited:

Dadio

Active Member
May 14, 2020
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Real Name
Mark
If you're not cleaning the coils and Fan you shouldn't be doing duct cleaning. Now some jobs don't require as much cleaning on the equipment with the new filters and also newer units. But if you are cleaning up after a remodel job and not cleaning the furnace fan and the Ac Coils and also the new furnaces have a secondary heat exchanger system with a coil just like the AC coil that needs to be cleaned after such heavy soiling that if you don't clean it after construction it voids out the customers warranty. Its not ok to do a half a job and I can't imagine what kind of work you did for 300 bucks with the carpet cleaning. Roto Brushes are not duct cleaning equipment. I'm sure I'm as arrogant about duct cleaning as many here are about carpet cleaning. I'm just saying you could be doing the people a disservice if you aren't cleaning the whole system. HVAC guys tell people they've never seen anyone clean a furnace like I do. They often just change filters and they just don't have the equipment we have to do all the cleaning that needs to be done on a system. Caddy Vac makes a good truckmount and they offer training, but I guarantee you will need to raise your prices to pay for one. Ok have a nice day.
 
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Reactions: Tcoulter

Dadio

Active Member
May 14, 2020
259
30
28
Real Name
Mark
Your fault for not putting the furnace fan / or AC on and system check .
Been cleaning ductwork for over 20 yrs. Learned along time ago to test ( run furnace fan, AC or heat depending on the season and system) BEFORE and AFTER duct cleaning. Make sure home owner is aware of before and after system test.
I have had jobs that when I test system before I clean ( furnace/AC ) does not come on because of a mechanical issue.
Now if I don’t check first and go and put system on after job and it doesn’t work.... guess who pays for repair ??
Ya pay the $65 and look at it as a learning experience.
When I’m done and test system ....if they have any mechanical issues later it is purely coincidental.
Ok yeah, that too........ :)
 

OxiFreshGuy

Well-Known Member
Nov 12, 2016
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Boris Johnson
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United States
Oh, lol I was trying to PM you about Air Duct Cleaning but for some reason it wont let me send you a message @Dadio
 

Tcoulter

Active Member
Apr 18, 2017
183
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28
Real Name
Trace Coulter
If you're not cleaning the coils and Fan you shouldn't be doing duct cleaning. Now some jobs don't require as much cleaning on the equipment with the new filters and also newer units. But if you are cleaning up after a remodel job and not cleaning the furnace fan and the Ac Coils and also the new furnaces have a secondary heat exchanger system with a coil just like the AC coil that needs to be cleaned after such heavy soiling that if you don't clean it after construction it voids out the customers warranty. Its not ok to do a half a job and I can't imagine what kind of work you did for 300 bucks with the carpet cleaning. Roto Brushes are not duct cleaning equipment. I'm sure I'm as arrogant about duct cleaning as many here are about carpet cleaning. I'm just saying you could be doing the people a disservice if you aren't cleaning the whole system. HVAC guys tell people they've never seen anyone clean a furnace like I do. They often just change filters and they just don't have the equipment we have to do all the cleaning that needs to be done on a system. Caddy Vac makes a good truckmount and they offer training, but I guarantee you will need to raise your prices to pay for one. Ok have a nice day.

Honestly, this house had ductwork absolutely filled with dust, couple inches thick, and I had it looking brand new by the time I was done. The idea that I have to clean their coils to do a satisfactory job is total BS. Their HVAC company cleans their coils, and my customers know that. My brother owns a very large HVAC company and I used to be his "duct cleaning" guy. He always had me just do the duct cleaning side of things, and I never touched anything else, except a thorough vacuum of the blower compartment. My customers are calling me for duct cleaning, not for a furance inspection or an HVAC "clean and check". They want their ducts cleaned. So I clean them.